LiveChat vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Reamaze |
|---|---|---|
| Starting Price | From $49/seat/mo | From $49/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Businesses needing traditional support channels with social media integration |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.3 |
LiveChat and Reamaze represent different approaches to customer communication, with LiveChat specializing in real-time chat engagement and Reamaze offering integrated multi-channel support. LiveChat's 4.5/5 G2 rating reflects its chat expertise, while Reamaze's 4.3/5 rating demonstrates solid performance across multiple communication channels.
The choice often depends on whether you prioritize chat specialization or prefer unified multi-channel management in a single platform.
Feature Comparison
LiveChat dominates in chat-specific functionality with advanced visitor tracking, proactive chat triggers, and sophisticated routing based on visitor behavior. Its chat widget customization options and integration ecosystem make it powerful for businesses where chat drives customer acquisition.
Reamaze takes a unified approach, combining chat, email, social media, and SMS in one interface. Its strength lies in conversation continuity across channels, allowing support agents to maintain context regardless of how customers reach out.
The fundamental difference: LiveChat optimizes the chat experience, while Reamaze unifies all customer communication channels.
Pricing Comparison
LiveChat's $20-$149 per agent monthly pricing reflects its specialization in chat functionality, with higher tiers offering advanced analytics, integrations, and enterprise features. The pricing scales with chat volume and feature requirements.
Reamaze's more affordable $15-$35 per user monthly range makes it accessible for smaller teams while still providing comprehensive multi-channel support. This pricing includes email, chat, social media, and SMS management in all plans.
For teams needing only chat, LiveChat may justify its higher cost through specialization. For multi-channel needs, Reamaze offers better value per communication channel.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose LiveChat if real-time chat engagement is your primary focus and you can invest $20-$149 per agent monthly in specialized chat tools. Choose Reamaze if you prefer integrated multi-channel support at $15-$35 per user monthly with unified conversation management.
Choose LiveChat if: Chat is your primary customer engagement channel, you need advanced visitor tracking and behavior-based routing, and chat conversion optimization is crucial for your business.
Choose Reamaze if: You need unified multi-channel support, prefer managing all customer communications in one interface, and want comprehensive functionality at a lower per-user cost.
Consider Converge at $49/month flat rate if you want both specialized chat capabilities and multi-channel support without per-user pricing complexity, ideal for growing teams that need comprehensive customer communication tools.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Reamaze comparisons.