LiveChat vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Sendbird |
|---|---|---|
| Starting Price | From $49/seat/mo | From $399/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Developers building custom in-app messaging experiences |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.3 |
LiveChat ($20-$149/agent, G2 4.5) and Sendbird (Free-$999/mo, G2 4.3) target different use cases - LiveChat for customer support chat and Sendbird for in-app messaging and chat SDK integration.
Feature Comparison
LiveChat provides customer support-focused features like ticketing, agent routing, and support integrations. Sendbird offers chat SDKs, real-time messaging infrastructure, moderation tools, and customizable chat UI components for developers.
Pricing Comparison
LiveChat's agent-based pricing starts at $20/month. Sendbird offers a free tier with paid plans scaling from basic to enterprise ($999/mo), with pricing based on monthly active users and feature requirements.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
LiveChat is perfect for customer support teams needing ready-to-use chat tools, while Sendbird excels for developers building custom chat experiences within applications using their comprehensive SDK.
Choose LiveChat for customer support chat implementation, or Sendbird for building custom in-app messaging features. For unified customer communication without development complexity, consider Converge at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Sendbird comparisons.