Sendbird

sendbird.com
Messaging API Free Plan VoiceVideoAnalyticsSLA ManagementIn-App Messaging

Sendbird is chat, calls, and live streaming APIs for mobile and web. Best suited for developers building custom in-app messaging experiences. Known for its comprehensive SDK with voice, video, and messaging.

Converge
Converge Team ·
Messaging API Platform vs Customer Support

Note: Sendbird and Converge serve different purposes. Sendbird is a messaging APIs and communication infrastructure tool, while Converge is a unified inbox for customer support across messaging platforms.

Feature
Sendbird Sendbird
Converge Converge
Category
Messaging API Platform
Customer Support Platform
Focus
messaging APIs and communication infrastructure
Unified messaging inbox
Starting Price
From $399/mo
$49/mo flat
Pricing Model
Usage-based
Flat rate

Sendbird Key Features

In-app messaging SDK
Voice and video calling
Live streaming
Push notifications
Message translation
Moderation tools

About Sendbird

Sendbird is a communications API platform with a 4.5/5 G2 rating from roughly 137 reviews (2026), used by over 4,000 applications including Reddit, Yahoo, Delivery Hero, and Hinge. The platform provides chat and messaging APIs that developers embed into mobile and web applications — in-app chat, push notifications, and moderation tools. Sendbird also offers a business messaging product (Sendbird for Business) for customer support with AI chatbot capabilities. The company has raised $221 million in funding.

Converge is a messaging-first inbox at $49/month flat for up to 15 agents. The key difference: Sendbird is primarily a developer API for building chat into applications; Converge is a ready-to-use messaging inbox. Sendbird targets engineering teams that build custom chat experiences; Converge targets support teams that need a plug-and-play inbox.

Sendbird Pricing

Free Trial
Up to 1,000 MAU · 30-day access to Pro features
Free Reverts to Developer plan (100 MAU) after trial
Starter
Up to 5,000 MAU · Messaging essentials
$399/month $349/month if billed annually, overage fees for additional MAU
Pro
Up to 5,000 MAU · Message translation
$599/month $499/month if billed annually, scales up for higher MAU tiers
Enterprise
Millions of MAU · Dedicated servers
Custom Requires sales consultation

Sendbird Strengths

  • Comprehensive SDK suite
  • Excellent developer documentation
  • Scalable infrastructure
  • Rich feature set for in-app messaging

Sendbird Limitations

  • Expensive for small businesses
  • Complex pricing structure
  • Limited social media integrations
  • Steep learning curve

Looking for Customer Support Software?

Businesses using Sendbird for messaging APIs and communication infrastructure may also benefit from Converge for customer support. Converge provides a unified inbox for all your messaging channels at a flat $49/month.

Ready to try Converge?

$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.

Start Free Trial

Other Messaging API Platforms

Sendbird and Converge serve different use cases. This page is for informational purposes.

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