Sendbird
Sendbird pricing in 2026 is MAU-based (priced by Monthly Active Users, not agent seats), starting at $349/month on annual billing ($399 month-to-month) for the Starter plan covering up to 5,000 MAU on the Chat API (sendbird.com, 2026). Sendbird is a chat API and SDK platform — developers embed its iOS, Android, React Native, Flutter, JavaScript, and Unity SDKs to build messaging inside their own product. It is not a help desk or shared support inbox. Pro is $499/month annual for the same 5K MAU but unlocks message translation, data export, image moderation, and supergroup channels. Enterprise is custom pricing for 100K+ MAU, with deal sizes commonly landing between $40K and $150K ARR per Vendr's 2026 marketplace data. The Developer plan is free forever for up to 100 MAU as long as you log into the dashboard at least once per year (sendbird.com, 2026).
Note: Sendbird and Converge serve different purposes. Sendbird is a messaging APIs and communication infrastructure tool, while Converge is a unified inbox for customer support across messaging platforms.
Sendbird ConvergeWhat features does Sendbird offer?
Sendbird's feature set is built around its core focus on messaging APIs and communication infrastructure. It uses a usage-based pricing model starting at From $349/mo, a different cost structure from Converge's $49/month flat for up to 15 agents. Features in this category typically split across data collection, workflow automation, reporting, and integrations.
What is Sendbird?
Sendbird is a messaging api platform built for developers building custom in-app messaging experiences. It is a different product category from Converge — Converge is a unified inbox for customer-support messaging.
Sendbird is a communications API platform with a 4.5/5 G2 rating from roughly 137 reviews (2026), used by over 4,000 applications including Reddit, Yahoo, Delivery Hero, and Hinge. The platform provides chat and messaging APIs that developers embed into mobile and web applications — in-app chat, push notifications, and moderation tools. Sendbird also offers a business messaging product (Sendbird for Business) for customer support with AI chatbot capabilities. The company has raised $221 million in funding.
Converge is a messaging-first inbox at $49/month flat for up to 15 agents. The key difference: Sendbird is primarily a developer API for building chat into applications; Converge is a ready-to-use messaging inbox. Sendbird targets engineering teams that build custom chat experiences; Converge targets support teams that need a plug-and-play inbox.
How much does Sendbird cost?
Sendbird starts at From $349/mo on a usage-based model. The tiers below show what each plan includes.
Sendbird Strengths
- Comprehensive SDK suite
- Excellent developer documentation
- Scalable infrastructure
- Rich feature set for in-app messaging
Sendbird Limitations
- Expensive for small businesses
- Complex pricing structure
- Limited social media integrations
- Steep learning curve
Looking for Customer Support Software?
Businesses using Sendbird for messaging APIs and communication infrastructure may also benefit from Converge for customer support. Converge provides a unified inbox for all your messaging channels at a flat $49/month.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
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Sendbird and Converge serve different use cases. This page is for informational purposes.