LiveAgent vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | LiveChat |
|---|---|---|
| Starting Price | From $49/seat/mo | From $49/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.5/5 |
LiveAgent ($0-$69/agent, G2 4.5) and LiveChat ($20-$149/agent, G2 4.5) are both established customer support platforms with similar ratings but different pricing approaches and feature focus.
While LiveAgent offers comprehensive help desk functionality with lower pricing, LiveChat specializes in live chat features with premium pricing tiers.
Feature Comparison
LiveAgent provides comprehensive help desk functionality including ticketing, live chat, call center features, knowledge base, and social media integration in a unified platform.
LiveChat offers specialized live chat functionality with advanced routing, detailed analytics, extensive integrations, and enterprise-grade security focused specifically on chat support.
LiveAgent excels in comprehensive support features and ticketing, while LiveChat provides deeper chat-specific functionality and established workflows.
Pricing Comparison
LiveAgent's $0-$69/agent pricing offers more affordable options with a free tier and comprehensive features at lower cost points, making it accessible for smaller teams.
LiveChat's $20-$149/agent pricing provides premium features with higher cost but specialized chat functionality and established enterprise capabilities.
Consider whether you need comprehensive help desk features or specialized chat functionality when comparing these pricing tiers.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Choose LiveAgent if you need comprehensive help desk features at lower cost with ticketing integration. Choose LiveChat if you want specialized chat functionality with advanced features and established enterprise capabilities.
Choose LiveAgent if: You need comprehensive help desk features, lower pricing options, or integrated ticketing and chat functionality.
Choose LiveChat if: You want specialized chat features, established enterprise capabilities, or premium chat-focused functionality.
For straightforward customer communication without feature complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all LiveChat comparisons.