LiveAgent
LiveAgent (built by QualityUnit) combines ticketing, live chat, an AI chatbot, knowledge base, and a built-in call center with IVR into one help desk. The vendor claims its AI resolves up to 75% of conversations and reports 15,000+ companies using the platform (liveagent.com, 2026). Best suited for traditional support teams that need phone, email, chat, and social channels in a single ticket-centric tool.
LiveAgent is a customer support platform known for built-in call center with ivr and unlimited call recordings, combined with an ai chatbot the vendor claims resolves 75% of conversations. Help desk with AI chatbot, live chat, call center, and ticketing — used by 15,000+ companies. It's best suited for traditional customer service teams needing comprehensive help desk functionality with phone support and ticket-centric workflows.
Below you'll find a detailed breakdown of LiveAgent's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
LiveAgent Key Features
LiveAgent Strengths & Limitations
Strengths
- 175+ features and 200+ integrations — broader than most messaging-only platforms
- Built-in call center with IVR, ACD, and unlimited call recordings (Medium tier+)
- Used by 15,000+ companies; rated 4.5/5 on G2 (1,536 reviews) and 4.7/5 on Capterra (1,753 reviews) in 2026
- AI Answer Assistant and AI chatbot available from the Small Business tier
- Self-hosted option available for enterprise compliance needs
- 30-day free trial, no credit card required
Limitations
- Per-agent pricing can become expensive for larger teams
- Complex interface may overwhelm users focused on messaging
- Social media integrations require additional fees on lower tiers
- Mobile app functionality rated lower than competitors
- Steeper learning curve due to extensive feature set
- Overkill for teams primarily focused on messaging platforms
LiveAgent Pricing
At $49/agent/month, a 5-agent team pays $245/month. Converge offers flat $49/month for up to 15 team members.
Converge Platform Data
How Converge compares to LiveAgent — first-party numbers, not vendor benchmarks
| Team Size | LiveAgent | Converge | Annual Savings |
|---|---|---|---|
| 5 agents | $245/mo | $49/mo | $2352/yr |
| 10 agents | $490/mo | $49/mo | $5292/yr |
| 15 agents | $735/mo | $49/mo | $8232/yr |
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free TrialLiveAgent vs Other Platforms
Frequently Asked Questions
LiveAgent's Large Business plan costs $49/agent/month. $49/agent on annual billing, $59/agent on monthly billing (2026). WhatsApp, Instagram, Facebook, Viber, and Telegram are gated to this tier; lower tiers charge flat add-on fees per channel. For comparison, Converge costs $49/month flat for up to 15 team members.
LiveAgent is best suited for traditional customer service teams needing comprehensive help desk functionality with phone support and ticket-centric workflows. Its standout feature is built-in call center with ivr and unlimited call recordings, combined with an ai chatbot the vendor claims resolves 75% of conversations.
There are 49+ platforms you can compare with LiveAgent in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.