HubSpot Service Hub vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | HubSpot Service Hub | LiveAgent |
|---|---|---|
| Starting Price | From $90/seat/mo | From $49/seat/mo |
| Best For | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.4/5 | 4.5/5 |
HubSpot Service Hub ($0-$130/agent) and LiveAgent ($0-$69/agent) represent different customer service scales - comprehensive CRM-integrated platform versus dedicated help desk solution.
Feature Comparison
HubSpot Service Hub offers ticketing, knowledge base, customer feedback, and seamless CRM integration. LiveAgent provides comprehensive help desk with ticketing, live chat, call center, and social media integration without requiring additional CRM investment.
Pricing Comparison
LiveAgent's $0-$69/agent pricing offers better value for pure help desk functionality. HubSpot's $0-$130/agent pricing includes CRM integration and marketing tools, justifying higher costs for businesses needing unified platforms.
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
HubSpot Service Hub excels in CRM integration and marketing alignment, while LiveAgent provides robust help desk features at more competitive per-agent pricing.
Choose LiveAgent for dedicated help desk functionality or HubSpot Service Hub for CRM-integrated customer service. Consider Converge at $49/mo flat rate for unified communication without per-agent costs.
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