LiveAgent vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Missive |
|---|---|---|
| Starting Price | From $49/seat/mo | From $24/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Teams needing collaborative email management with basic chat features |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Seamless team collaboration on email conversations |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.7 |
LiveAgent and Missive serve different segments of the customer communication market. LiveAgent is a traditional helpdesk with comprehensive omnichannel features, while Missive focuses on collaborative email and team communication.
The choice between them depends on whether you need a full helpdesk solution or a more streamlined collaborative inbox approach.
Feature Comparison
LiveAgent provides a complete helpdesk experience with live chat, phone integration, social media monitoring, and advanced ticketing. It includes built-in CRM, knowledge base, and extensive automation rules.
Missive excels at collaborative email management with features like shared drafts, internal comments, and team assignments. It integrates well with modern tools and offers a clean, intuitive interface.
LiveAgent is feature-rich but complex, while Missive prioritizes simplicity and team collaboration over comprehensive helpdesk functionality.
Pricing Comparison
LiveAgent offers more pricing flexibility with plans from free (3 agents) to $69 per agent monthly. Missive is more straightforward at $14-$24 per user monthly with no free tier.
For small teams, LiveAgent's free tier is attractive. For larger teams focused on email, Missive's flat pricing can be more predictable and cost-effective.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose LiveAgent if you need comprehensive helpdesk features with phone, chat, and social media support. Choose Missive if you want elegant email collaboration with modern team communication features.
Choose LiveAgent if: You need a full-featured helpdesk with multiple communication channels, phone support, and don't mind complexity for comprehensive functionality.
Choose Missive if: Your team primarily handles email support, values clean design, and wants collaborative features without helpdesk overhead.
Consider Converge at $49/month flat rate for a middle ground—unified customer communication with modern features and no per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Missive comparisons.