Crisp vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | LiveAgent |
|---|---|---|
| Starting Price | From $95/mo | From $49/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Built-in video calls and screen sharing for support | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.5/5 |
Crisp and LiveAgent both offer comprehensive customer support solutions with strong G2 ratings (4.5). Crisp focuses on modern messaging with workspace pricing, while LiveAgent provides traditional help desk features with per-agent pricing.
Feature Comparison
Communication Channels: Crisp excels in messaging with video calls, WhatsApp, and social media integration. LiveAgent offers comprehensive ticketing with phone, email, and live chat.
Ticketing System: LiveAgent provides robust ticketing workflows and automation. Crisp focuses more on conversational support than formal ticket management.
Automation: Both offer automation, but Crisp's chatbot builder is more intuitive while LiveAgent provides deeper workflow automation.
Pricing Comparison
Crisp: $0-$295/month per workspace with up to 15 agents. Cost-effective for larger teams but workspace limits may require multiple subscriptions.
LiveAgent: $0-$69 per agent per month. Scales linearly with team size, making costs predictable but potentially expensive for large teams.
For 10 agents: Crisp costs $95/month vs LiveAgent at $290-$690/month, making Crisp significantly more affordable for larger teams.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Crisp if: You want modern messaging platform with video calls, up to 15 agents per workspace ($0-$295), and built-in chatbots for SMB needs.
Choose LiveAgent if: You need traditional help desk with ticketing system, phone support, and prefer per-agent pricing ($0-$69/agent) for predictable scaling.
Crisp suits modern teams wanting messaging-first approach with video calls and cost-effective scaling. LiveAgent serves businesses needing traditional help desk with comprehensive ticketing and phone support.
For balanced approach with up to 15 agents, Converge offers $49/month flat rate - combining messaging capabilities with predictable costs regardless of team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all LiveAgent comparisons.