Crisp vs LiveAgent
Crisp is all-in-one business messaging platform with AI support. Best suited for sMBs wanting comprehensive messaging with AI chatbot automation and video support. Known for its magicBrowse co-browsing and Hugo AI agent for automated customer conversations.
LiveAgent (built by QualityUnit) combines ticketing, live chat, an AI chatbot, knowledge base, and a built-in call center with IVR into one help desk. The vendor claims its AI resolves up to 75% of conversations and reports 15,000+ companies using the platform (liveagent.com, 2026). Best suited for traditional support teams that need phone, email, chat, and social channels in a single ticket-centric tool.
Crisp LiveAgentCrisp and LiveAgent both offer comprehensive customer support solutions with strong G2 ratings (4.5). Crisp focuses on modern messaging with workspace pricing, while LiveAgent provides traditional help desk features with per-agent pricing.
What features does Crisp offer?
Crisp's feature set is built around its target customer base, a key differentiator against LiveAgent. It uses a per workspace pricing model starting at From $45/mo, a different approach from LiveAgent's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does LiveAgent offer?
LiveAgent's feature set is built around its target customer base, a key differentiator against Crisp. It uses a per seat pricing model starting at From $15/seat/mo, a different approach from Crisp's per workspace structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do Crisp and LiveAgent compare on features?
Crisp and LiveAgent compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
Communication Channels: Crisp excels in messaging with video calls, WhatsApp, and social media integration. LiveAgent offers comprehensive ticketing with phone, email, and live chat.
Ticketing System: LiveAgent provides robust ticketing workflows and automation. Crisp focuses more on conversational support than formal ticket management.
Automation: Both offer automation, but Crisp's chatbot builder is more intuitive while LiveAgent provides deeper workflow automation.
How much do Crisp and LiveAgent cost?
Crisp starts at From $45/mo (per workspace); LiveAgent starts at From $15/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
Crisp: $0-$295/month per workspace with up to 15 agents. Cost-effective for larger teams but workspace limits may require multiple subscriptions.
LiveAgent: $0-$69 per agent per month. Scales linearly with team size, making costs predictable but potentially expensive for large teams.
For 10 agents: Crisp costs $95/month vs LiveAgent at $290-$690/month, making Crisp significantly more affordable for larger teams.
Crisp Pricing
LiveAgent Pricing
What are Crisp's strengths and limitations?
Crisp's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Crisp today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with LiveAgent's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Broad feature set covering chat, video, CRM, and knowledge base
- Hugo AI agent for automated conversations
- MagicBrowse for co-browsing and video support
- Generous free tier for testing
Limitations
- AI capped at 50-500 uses/mo on lower plans
- Ticketing and customer portal locked behind $295/mo Plus plan
- No Discord or Zalo support
- Big price jump from Essentials ($95) to Plus ($295)
What are LiveAgent's strengths and limitations?
LiveAgent's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for traditional customer service teams needing comprehensive help desk functionality with phone support and ticket-centric workflows. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using LiveAgent today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside Crisp's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- 175+ features and 200+ integrations — broader than most messaging-only platforms
- Built-in call center with IVR, ACD, and unlimited call recordings (Medium tier+)
- Used by 15,000+ companies; rated 4.5/5 on G2 (1,536 reviews) and 4.7/5 on Capterra (1,753 reviews) in 2026
- AI Answer Assistant and AI chatbot available from the Small Business tier
Limitations
- Per-agent pricing can become expensive for larger teams
- Complex interface may overwhelm users focused on messaging
- Social media integrations require additional fees on lower tiers
- Mobile app functionality rated lower than competitors
Crisp or LiveAgent: which should you pick?
Pick Crisp if your primary need maps to its standout capability and its pricing model works at your team size. Pick LiveAgent if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose Crisp if: You want modern messaging platform with video calls, up to 15 agents per workspace ($0-$295), and built-in chatbots for SMB needs.
Choose LiveAgent if: You need traditional help desk with ticketing system, phone support, and prefer per-agent pricing ($0-$69/agent) for predictable scaling.
When should you choose Crisp or LiveAgent?
Crisp suits modern teams wanting messaging-first approach with video calls and cost-effective scaling. LiveAgent serves businesses needing traditional help desk with comprehensive ticketing and phone support.
For balanced approach with up to 15 agents, Converge offers $49/month flat rate - combining messaging capabilities with predictable costs regardless of team size.
Looking for more options? Browse all platform comparisons, or see all Crisp comparisons and all LiveAgent comparisons.
Frequently Asked Questions
Crisp is best for SMBs wanting comprehensive messaging with AI chatbot automation and video support. LiveAgent is best for Traditional customer service teams needing comprehensive help desk functionality with phone support and ticket-centric workflows. Crisp's standout feature is MagicBrowse co-browsing and Hugo AI agent for automated customer conversations, while LiveAgent offers Built-in call center with IVR and unlimited call recordings, combined with an AI chatbot the vendor claims resolves 75% of conversations.
Crisp starts at From $45/mo. LiveAgent starts at From $15/seat/mo. Crisp offers a free plan. LiveAgent offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
Crisp offers a free plan. LiveAgent offers a free plan. Both are established platforms in the customer support space.
Crisp pros: Broad feature set covering chat, video, CRM, and knowledge base; Hugo AI agent for automated conversations. LiveAgent pros: 175+ features and 200+ integrations — broader than most messaging-only platforms; Built-in call center with IVR, ACD, and unlimited call recordings (Medium tier+). Each platform has distinct strengths depending on your use case.
Choose Crisp for SMBs wanting comprehensive messaging with AI chatbot automation and video support. Choose LiveAgent for Traditional customer service teams needing comprehensive help desk functionality with phone support and ticket-centric workflows. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
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