LiveAgent vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Trengo |
|---|---|---|
| Starting Price | From $49/seat/mo | From $299/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.4/5 |
LiveAgent offers comprehensive help desk functionality with traditional ticketing and live chat, while Trengo specializes in modern collaborative inbox management for customer service teams.
LiveAgent serves businesses wanting full-featured help desk software, whereas Trengo targets teams prioritizing collaboration and workflow optimization.
Feature Comparison
LiveAgent provides traditional help desk features including advanced ticketing system, knowledge base, call center integration, and extensive reporting. Their platform covers the full spectrum of customer service needs with mature functionality.
Trengo focuses specifically on collaborative customer service with shared inboxes, collision detection, internal team communication, and workflow optimization. They excel in preventing duplicate responses and organizing team efforts.
The choice depends on whether you need comprehensive help desk functionality (LiveAgent) or specialized team collaboration (Trengo).
Pricing Comparison
LiveAgent offers transparent per-agent pricing from free to $69 per agent per month, making costs predictable based on team size. Their model scales linearly with your support team growth.
Trengo uses flat-rate pricing starting at $113 per month regardless of team size, with custom pricing for enterprise needs. This can be more economical for larger teams but expensive for small ones.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose LiveAgent if you need comprehensive help desk features at $0-$69/agent/month. Choose Trengo if you prioritize team collaboration starting at $113/month flat rate.
Choose LiveAgent if: You need full help desk functionality, prefer per-agent pricing, and want comprehensive features from free to $69/agent/month.
Choose Trengo if: You focus on team collaboration, have larger teams that benefit from flat-rate pricing, and can budget $113/month minimum.
For teams seeking comprehensive features with collaborative workflows at predictable pricing, Converge provides both help desk and collaboration features at $49/month flat rate, combining LiveAgent's functionality with Trengo's team focus.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Trengo comparisons.