Dixa vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | LiveAgent |
|---|---|---|
| Starting Price | From $109/seat/mo | From $49/seat/mo |
| Best For | Contact centers needing voice and digital channels | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Unified agent experience across voice and digital | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2/5 | 4.5/5 |
Dixa positions itself as a conversational customer service platform with AI-powered automation, while LiveAgent offers a comprehensive help desk solution with extensive multichannel capabilities. Both serve mid-market to enterprise customers but with different philosophical approaches to customer engagement.
Dixa emphasizes seamless conversation flow across channels, while LiveAgent focuses on robust ticketing and comprehensive feature coverage at competitive pricing.
Feature Comparison
Dixa excels in conversation management with intelligent routing, real-time sentiment analysis, and unified agent workspace. Its AI capabilities automatically categorize conversations and suggest responses, making it ideal for teams handling high conversation volumes.
LiveAgent provides extensive multichannel support including email, chat, phone, social media, and forums. It offers advanced ticketing features, time tracking, SLA management, and over 200 integrations, making it suitable for teams needing comprehensive help desk functionality.
Dixa's strength lies in modern conversation flow and AI assistance, while LiveAgent excels in traditional help desk features and integration breadth.
Pricing Comparison
Dixa starts at $39/agent/month with conversation-based pricing tiers, focusing on premium features and AI capabilities. Higher tiers include advanced analytics and custom integrations.
LiveAgent offers more affordable entry points starting at $15/agent/month, with transparent pricing and no hidden fees. Their pricing scales predictably with additional features like advanced reporting and API access.
LiveAgent provides better value for cost-conscious teams, while Dixa's pricing reflects its advanced AI and conversation management capabilities.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Dixa if you need advanced conversation routing, AI-powered insights, and seamless omnichannel experiences for modern customer service teams. Choose LiveAgent if you want comprehensive features, extensive integrations, and proven reliability at competitive per-agent pricing.
Choose Dixa if: You prioritize AI-powered conversation management, modern omnichannel experiences, and have budget for premium features.
Choose LiveAgent if: You need comprehensive help desk features, extensive integrations, and cost-effective per-agent pricing.
For teams seeking a balance of modern features and affordability, consider Converge at $49/month flat rate, offering essential customer service tools without per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all LiveAgent comparisons.