Deskpro vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | LiveChat |
|---|---|---|
| Starting Price | From $39/seat/mo | From $49/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.5/5 |
Deskpro ($39-$99/agent, G2 4.3) and LiveChat ($20-$149/agent, G2 4.5) offer different approaches to customer support with overlapping pricing ranges but distinct feature focus areas.
While Deskpro provides comprehensive help desk functionality with ticketing focus, LiveChat specializes in live chat features with established enterprise capabilities.
Feature Comparison
Deskpro provides comprehensive help desk functionality including advanced ticketing, knowledge base management, customer portal, reporting, and multi-channel support with strong customization options.
LiveChat offers specialized live chat functionality with advanced routing, detailed analytics, extensive integrations, and enterprise-grade security focused specifically on real-time chat support.
Deskpro excels in ticketing and knowledge management, while LiveChat provides superior chat-specific features and established workflows.
Pricing Comparison
Deskpro's $39-$99/agent pricing offers mid-range costs with comprehensive help desk features, providing good value for teams needing full ticketing functionality.
LiveChat's $20-$149/agent pricing spans from affordable to premium tiers, with specialized chat features and established enterprise capabilities at higher price points.
Consider whether you need comprehensive help desk features or specialized chat functionality when comparing these pricing ranges.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Choose Deskpro if you need comprehensive help desk features with strong ticketing and knowledge management. Choose LiveChat if you want specialized chat functionality with advanced features and higher user ratings.
Choose Deskpro if: You need comprehensive help desk features, strong ticketing functionality, or advanced knowledge management capabilities.
Choose LiveChat if: You want specialized chat features, higher user ratings, or established enterprise chat capabilities.
For straightforward customer communication without complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all LiveChat comparisons.