LiveChat vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Textline |
|---|---|---|
| Starting Price | From $49/seat/mo | From $100/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Small businesses needing simple SMS messaging |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.2 |
LiveChat and Textline serve different communication preferences - LiveChat offers traditional web chat at $20-$149 per agent, while Textline specializes in SMS customer service at $39-$149 per month.
Feature Comparison
LiveChat provides comprehensive web chat features, extensive app integrations, and detailed visitor tracking. Textline focuses exclusively on SMS communication with features like shared inboxes, automated responses, and mobile-optimized interfaces for text-based customer service.
Pricing Comparison
Textline's $39-$149 monthly pricing is location-based rather than per-agent, making it cost-effective for businesses with multiple staff handling SMS. LiveChat's per-agent model can become expensive for larger teams but offers more granular control.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Textline wins for SMS-first customer service, while LiveChat is superior for web-based support and integrations.
Choose Textline for SMS-centric customer service, or LiveChat for comprehensive web chat capabilities. For businesses wanting simple chat without per-agent costs, Converge offers up to 15 agents at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Textline comparisons.