LiveChat vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Whelp |
|---|---|---|
| Starting Price | From $49/seat/mo | From $79/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Detailed visitor tracking with real-time website analytics | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | N/A |
LiveChat ($20-$149/agent, G2 4.5) and Whelp ($0-Custom) represent established versus emerging approaches to customer support. LiveChat offers proven chat functionality while Whelp provides newer omnichannel capabilities.
While LiveChat delivers specialized chat features with traditional per-agent pricing, Whelp focuses on modern omnichannel support with flexible pricing options.
Feature Comparison
LiveChat provides comprehensive chat features including advanced routing, detailed analytics, extensive integrations, and enterprise-grade security with proven scalability and established workflows.
Whelp offers modern omnichannel support combining chat, email, social media, and phone in a unified interface with contemporary design and emerging feature set.
LiveChat excels in chat-specific functionality and enterprise features, while Whelp provides broader channel integration and modern user experience.
Pricing Comparison
LiveChat's $20-$149/agent pricing provides predictable per-user costs with clear feature tiers, though it can become expensive for larger support teams.
Whelp's $0-Custom pricing offers flexibility from free tiers to custom enterprise pricing, potentially more economical for teams needing omnichannel capabilities.
Consider whether you need established chat features or emerging omnichannel functionality when comparing these pricing models.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose LiveChat if you need proven chat functionality with established features and per-agent cost control. Choose Whelp if you want modern omnichannel capabilities with flexible pricing and newer interface design.
Choose LiveChat if: You need proven chat functionality, established enterprise features, or prefer traditional per-agent pricing control.
Choose Whelp if: You want modern omnichannel capabilities, flexible pricing options, or contemporary interface design.
For straightforward customer communication without complexity, consider Converge at $49/mo flat - providing comprehensive chat and support features at transparent pricing.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Whelp comparisons.