LiveChat vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Zendesk Chat |
|---|---|---|
| Starting Price | From $49/seat/mo | From $89/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.2 |
LiveChat and Zendesk Chat serve different segments of the customer support market. LiveChat operates as a specialized chat platform with deep customization options, while Zendesk Chat (now part of Zendesk Suite) focuses on seamless integration within the broader Zendesk ecosystem for unified customer service.
Your choice depends on whether you need a standalone chat solution with maximum flexibility or prefer integrated support tools within a comprehensive help desk platform.
Feature Comparison
LiveChat excels as a dedicated chat platform with advanced widget customization, detailed visitor tracking, proactive chat triggers, and over 200 integrations. It offers sophisticated routing rules, comprehensive analytics, and mobile apps optimized for chat-focused workflows.
Zendesk Chat's strength lies in its integration with Zendesk's ticketing system, allowing seamless escalation from chat to tickets. It provides solid basic chat features, unified customer profiles across channels, and benefits from Zendesk's robust reporting and analytics infrastructure.
LiveChat wins on chat-specific features and customization, while Zendesk Chat wins on unified customer service workflows and cross-channel consistency.
Pricing Comparison
LiveChat pricing ranges from $20 to $149 per agent monthly, with the $41 Team plan covering most business needs. This dedicated pricing reflects its position as a specialized chat platform with premium features.
Zendesk Chat starts free for basic use, scaling from $0 to $59 per agent monthly. However, to unlock its full potential, you typically need other Zendesk products, which can significantly increase total costs when bundled.
For chat-only needs, Zendesk Chat appears more affordable. For comprehensive chat features without additional products, LiveChat often provides better value despite higher base pricing.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose LiveChat if you want a specialized chat platform with extensive customization and third-party integrations. Choose Zendesk Chat if you're already using Zendesk products or need tight integration between chat and ticketing systems.
Choose LiveChat if: You need advanced chat-specific features, extensive customization options, want a standalone solution, or require deep third-party integrations.
Choose Zendesk Chat if: You're already using Zendesk products, need unified customer profiles across channels, or want seamless chat-to-ticket escalation workflows.
Consider Converge at $49/month flat rate if you want comprehensive chat features without per-agent fees or the complexity of choosing between standalone versus integrated solutions.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Zendesk Chat comparisons.