LiveChat vs Vonage
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Vonage |
|---|---|---|
| Starting Price | From $49/seat/mo | From $40/seat/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Developers and enterprises building custom communication solutions |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Comprehensive communication APIs with global reach |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.1 |
LiveChat ($20-$149/agent, G2 4.5) and Vonage (usage-based, G2 4.1) serve different communication needs - LiveChat focuses on web chat support while Vonage provides comprehensive API-driven communication solutions.
Feature Comparison
LiveChat offers ready-made chat widgets, agent dashboards, and customer support tools. Vonage provides programmable voice, video, messaging APIs, and global connectivity infrastructure. LiveChat is support-focused while Vonage enables custom communication builds.
Pricing Comparison
LiveChat uses per-agent monthly pricing starting at $20. Vonage operates on usage-based pricing for API calls, messages, and minutes, making cost prediction challenging but potentially more economical for light usage.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Vonage
Pros
- ✓ Comprehensive API portfolio
- ✓ Good global coverage
- ✓ Reliable infrastructure
Cons
- ✗ Complex pricing structure
- ✗ Requires technical integration
- ✗ No unified interface for messaging
Verdict
LiveChat excels for customer support chat scenarios, while Vonage is better suited for developers building custom communication applications with its robust APIs and global infrastructure.
Choose LiveChat for immediate customer support chat needs, or Vonage for building custom communication features. For a complete customer communication platform, consider Converge at $49/mo flat rate with unified messaging.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Vonage comparisons.