Kustomer vs LiveChat
Converge Team
Side-by-side comparison for 2026
| Feature | Kustomer | LiveChat |
|---|---|---|
| Starting Price | From $89/seat/mo | From $49/seat/mo |
| Best For | Enterprise teams needing CRM-integrated customer service | E-commerce teams needing visitor tracking with WhatsApp support |
| Standout Feature | Unified customer timeline with CRM data integration | Detailed visitor tracking with real-time website analytics |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4/5 | 4.5/5 |
Kustomer ($89-$139/user, G2 4.4) is a CRM-focused customer service platform with timeline-based conversations, while LiveChat ($20-$149/agent, G2 4.5) specializes in website live chat and visitor engagement.
Feature Comparison
Kustomer offers customer timeline views, CRM capabilities, and omnichannel support. LiveChat provides chat widgets, visitor tracking, proactive messaging, and chat-specific automation tools.
Pricing Comparison
Kustomer's pricing ($89-$139/user) includes comprehensive CRM and support features. LiveChat's range ($20-$149/agent) offers more flexibility for chat-only implementations and smaller teams.
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Verdict
Kustomer provides better CRM integration and customer data management, while LiveChat offers more affordable chat-focused functionality with easier implementation for immediate chat needs.
Choose Kustomer for CRM-integrated customer service or LiveChat for dedicated website chat functionality. For modern unified customer communication without complexity, Converge offers streamlined messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Kustomer comparisons and all LiveChat comparisons.