Migration Guide for E-commerce Teams
Converge Team
Part of the Acquire migration guide
How e-commerce support teams can migrate from Acquire while maintaining customer service quality.
E-commerce Migration from Acquire
Acquire integrates with Shopify, WooCommerce, and Magento 2 through its App Store. If you use these integrations for order lookup or customer context during support conversations, plan for how you'll access that data after switching.
E-commerce Integrations to Audit
Check which Acquire App Store integrations your team uses: Shopify for order data, WooCommerce for WordPress stores, Magento 2 for enterprise e-commerce, and Stripe for payment information. Note which data points agents regularly access during conversations — order status, purchase history, payment details. You may need to keep a separate admin tab open for this data after switching to a platform without native e-commerce integrations.
Widget Replacement for Your Store
Remove Acquire's widget code from your store. The widget is installed via a JavaScript snippet in the <head> tag — find your current code at Settings > Installation and Setup > Widget Code. If you installed via a platform-specific app (Shopify app, WooCommerce plugin), uninstall that first. Replace with your new platform's chat widget — most support Shopify, WooCommerce, BigCommerce, and custom stores via a simple script tag or native plugin.
Video Support for Product Demos
If your team uses Acquire's video calling for product demonstrations, virtual showroom tours, or visual troubleshooting (as Audi does with Acquire), this capability won't transfer to a messaging platform. Consider whether video demos are a significant part of your sales process. If so, use a dedicated video tool (Zoom, Google Meet) alongside your new messaging platform. Most e-commerce support — order tracking, returns, sizing questions — works better through messaging anyway.
Timing the Switch
Don't migrate during peak sales periods (Black Friday, holiday season, major promotions). Choose a quiet week — typically late January, mid-February, or early September. Run both platforms in parallel for at least one week. Focus on migrating your highest-traffic channel first (usually the web chat widget for e-commerce) so you don't miss sales inquiries during the transition.
Tip: Export your Acquire Shortcuts that reference order-related responses (shipping policies, return procedures, sizing guides) and recreate them as Quick Replies early. These are the templates your agents will look for immediately after switching.
Need the full migration guide?
This page covers migration guide for e-commerce teams specifically. For the complete step-by-step migration process:
Read the complete Acquire migration guideReady to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free Trial