Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Acquire before migrating to a new platform.

How to Export Your Data from Acquire

Acquire's native Import/Export Customer Data feature is only available on the Integrated Solution plan ($2,000/month base + $45/agent). If you're on the Self-Service plan ($500/month base + $25/agent), your only option is the REST API.

Check Your Plan First

Acquire's pricing page explicitly lists "Import/Export Customer Data" as an Integrated Solution feature — it is not included in the Self-Service tier. If you're on Self-Service, you cannot use the built-in export UI. You'll need to use the API or request a temporary plan upgrade before migrating.

API Export (All Plans)

Acquire offers a REST API with endpoints for Conversations, Contacts, Company data, Analytics, Knowledge Base, and Settings. To access the API, go to Settings > For Developers > API Keys and create an API key with either Full Access or Custom Permissions. Your account ID is the subdomain in your Acquire URL (e.g., yourcompany.acquire.io). Use the endpoint format https://{{account_id}}.acquire.io/api/v1/crm/objects/... to retrieve data. The full endpoint list is available in Acquire's developer documentation.

What You Can Export

Through the API, you can export: Contacts (customer profiles, custom attributes, tags), Conversations (chat transcripts, message history), Company data (account details), Analytics (chat metrics, agent performance, SLA data), and Knowledge Base articles. All API requests use JSON format and require a Bearer token for authentication.

Dashboard Reports

Acquire's Dashboard offers an "Export as PDF" option for reports and analytics dashboards. Go to the dashboard, click the three dots in the top right corner, and select Export as PDF. This captures a snapshot of the current view — useful for archiving analytics data, but not suitable for bulk customer or conversation data exports.

What You Cannot Export

Workflow rules, business routing configurations, chatbot flows, and cobrowse session recordings don't have export endpoints. Document your workflow rules manually — screenshot the conditions and actions in Settings > Workflow > Business Rules so you can recreate equivalent routing logic in your new platform. Also save your Shortcut templates (canned responses) from Settings > Conversation Settings > Shortcuts.

Tip: Start the API export process early. Acquire's API uses standard pagination and rate limiting, so exporting large conversation histories may take time. Create your API key and run test queries before committing to a migration timeline.