Crisp Comparisons 2026

Everything you need to know about Crisp before comparing it with other customer support and unified inbox platforms.

Crisp is a customer support platform known for built-in video calls and screen sharing for support. All-in-one business messaging platform. It's best suited for smbs wanting comprehensive messaging with chatbot automation.

Below you'll find a detailed breakdown of Crisp's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Crisp at a Glance

Crisp Key Features

✓ Shared inbox

✓ Live chat widget

✓ Chatbot builder

✓ WhatsApp integration

✓ Telegram integration

✓ Facebook Messenger

✓ Instagram DMs

✓ Email integration

✓ Knowledge base

✓ CRM features

✓ Video calls

✓ Screen sharing

✓ Automation workflows

✓ Analytics

✓ Mobile apps

Crisp Pros & Cons

Strengths

+Comprehensive omnichannel support
+Good WhatsApp and Telegram integration
+Generous free tier for testing
+Video calls and screen sharing built-in
+Strong chatbot builder
+Responsive customer support

Weaknesses

−Interface can feel cluttered
−Plugin system adds costs
−Limited CRM compared to dedicated tools
−Analytics basic on lower tiers
−Learning curve for full utilization
−Some features feel incomplete

Crisp Pricing

Plan	Price	Key Features	Hidden Costs
Free	$0	2 seats, Basic chat, Mobile apps	Very limited features, no integrations
Mini	$45/mo/workspace	4 seats, Shared email inbox, Chat triggers	No omnichannel, no AI
Essentials	$95/mo/workspace	10 seats, Omnichannel inbox, AI (50 uses/mo)	AI limited to 50 uses/month
Plus	$295/mo/workspace	20 seats, Unlimited AI, All plugins	Additional seats €10/agent/mo

Crisp vs Converge

See how Crisp compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.

Full Crisp vs Converge Comparison →

Crisp vs Other Platforms

Side-by-side comparisons of Crisp with 49 other platforms.

Crisp vs Zendesk Crisp vs Freshdesk Crisp vs Intercom Crisp vs Help Scout Crisp vs Tidio Crisp vs Mevrik Crisp vs LiveChat Crisp vs Zoho SalesIQ Crisp vs Gorgias Crisp vs Front Crisp vs Gladly Crisp vs Kustomer Crisp vs Tawk.to Crisp vs HubSpot Service Hub Crisp vs JivoChat Crisp vs Trengo Crisp vs Respond.io Crisp vs CM.com Crisp vs Whelp Crisp vs LiveAgent Crisp vs Deskpro Crisp vs Sprinklr Crisp vs HubSpot Service Hub Crisp vs Olark Crisp vs Drift Crisp vs Groove Crisp vs Kayako Crisp vs HappyFox Crisp vs Groove HQ Crisp vs Reamaze Crisp vs Hiver Crisp vs Missive Crisp vs Freshchat Crisp vs Userlike Crisp vs Chatwoot Crisp vs Zendesk Chat Crisp vs Acquire Crisp vs Comm100 Crisp vs Podium Crisp vs Birdeye Crisp vs Textline Crisp vs MessageBird (Bird) Crisp vs Twilio Flex Crisp vs Vonage Crisp vs Sendbird Crisp vs Smooch (Sunshine Conversations) Crisp vs Sleekflow Crisp vs Dixa Crisp vs Helpshift

Frequently Asked Questions

Crisp's Essentials plan costs $95/month. For comparison, Converge costs $49/month flat for up to 15 team members.

Crisp is best suited for smbs wanting comprehensive messaging with chatbot automation. Its standout feature is built-in video calls and screen sharing for support.

There are 49+ platforms you can compare with Crisp in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Crisp has a 4.5/5/5 rating on G2 based on 183 reviews. Ratings reflect user satisfaction with features, ease of use, and support quality.