Crisp vs HappyFox
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | HappyFox |
|---|---|---|
| Starting Price | From $95/mo | From $49/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | IT teams and businesses requiring asset management with traditional support |
| Standout Feature | Built-in video calls and screen sharing for support | Integrated asset management for IT support |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.4 |
Crisp and HappyFox target different customer support needs with distinct pricing approaches. Crisp offers workspace-based pricing from free to $295/month, while HappyFox uses per-agent pricing from $29-$69/agent/month, positioning itself as a premium helpdesk solution.
Both platforms provide comprehensive support features, but HappyFox focuses more on enterprise-grade helpdesk functionality while Crisp emphasizes modern, integrated customer communication.
Feature Comparison
Crisp provides live chat, email support, knowledge base, CRM, and marketing automation in a modern, unified platform. Their approach emphasizes real-time customer engagement and relationship building across multiple channels.
HappyFox offers comprehensive helpdesk functionality with advanced ticket management, automation rules, SLA management, and detailed reporting. They focus on structured support processes with enterprise-grade features like custom fields and advanced workflows.
While both support multiple channels, Crisp excels at conversational support and customer relationships, whereas HappyFox specializes in formal helpdesk operations with sophisticated ticket handling.
Pricing Comparison
The pricing difference is significant: Crisp ranges from free to $295/month per workspace, while HappyFox starts at $29/agent/month, making it considerably more expensive for most team sizes.
For a 5-person team, Crisp Pro costs $95/month total, while HappyFox would cost $145-$345/month depending on the plan, making Crisp 1.5-3.6x more affordable for similar core functionality.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
HappyFox
Pros
- ✓ User-friendly interface
- ✓ Good automation capabilities
- ✓ Strong knowledge base features
Cons
- ✗ Expensive per-agent pricing
- ✗ Limited modern messaging integrations
- ✗ No WhatsApp or Telegram support
Verdict
Choose Crisp if you want affordable, modern customer communication with integrated CRM and marketing tools. Choose HappyFox if you need enterprise-grade helpdesk features and don't mind paying premium per-agent pricing for advanced functionality.
Choose Crisp if: You want modern customer communication tools at affordable workspace pricing, need integrated CRM/marketing, or run a small to medium business.
Choose HappyFox if: You need enterprise-grade helpdesk features, have budget for premium per-agent pricing, and require advanced ticket management and automation.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern customer support without the premium pricing of enterprise helpdesk solutions or workspace limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all HappyFox comparisons.