Crisp vs Groove
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Groove |
|---|---|---|
| Starting Price | From $95/mo | From $25/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Small teams focused on email-based customer support |
| Standout Feature | Built-in video calls and screen sharing for support | Simple, user-friendly help desk interface |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.5 |
Crisp and Groove both target customer support teams but with different pricing models and feature focuses. Crisp offers workspace-based pricing from free to $295/month, while Groove uses per-agent pricing from $16-$56/agent/month.
Both platforms emphasize simplicity and user experience, making them popular choices for teams that want powerful features without overwhelming complexity.
Feature Comparison
Crisp provides an all-in-one solution with live chat, email support, knowledge base, CRM, and marketing automation. Their free plan includes basic features, with advanced automation and integrations available in higher tiers.
Groove specializes in email-based customer support with exceptional Gmail integration, shared inboxes, and collaboration tools. They focus on making email support feel modern and efficient rather than trying to be everything to everyone.
While Crisp offers broader functionality across multiple channels, Groove excels specifically at email support workflows and team collaboration around customer conversations.
Pricing Comparison
Pricing structures differ significantly: Crisp charges per workspace ($0-$295/month), while Groove charges per agent ($16-$56/month). For small teams, Crisp is often more economical, but larger teams might find Groove's per-agent model competitive.
A 3-person team would pay $95/month for Crisp Pro vs $48-$168/month for Groove depending on the plan, making the choice dependent on required features rather than just cost.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Groove
Pros
- ✓ Clean, intuitive interface
- ✓ Good email management
- ✓ Solid knowledge base features
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integration
- ✗ Basic live chat functionality
Verdict
Choose Crisp if you prefer workspace-based pricing and want comprehensive features including CRM and marketing tools. Choose Groove if you prefer per-agent pricing and need strong email-focused customer support with excellent Gmail integration.
Choose Crisp if: You want an all-in-one platform with CRM and marketing features, prefer workspace pricing, or need comprehensive multi-channel support.
Choose Groove if: You primarily handle email support, love Gmail integration, and prefer per-agent pricing with focused email workflow features.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern customer communication without the complexity of per-agent pricing or feature overload.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Groove comparisons.