Crisp vs Helpshift
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Helpshift |
|---|---|---|
| Starting Price | From $95/mo | From $150/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Mobile apps needing in-app customer support |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Native in-app messaging SDK for mobile apps |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Usage-based |
Crisp and Helpshift serve different customer support needs. Crisp offers customer support tools from $0-$295/workspace with a 4.5 G2 rating, while Helpshift provides mobile-focused customer service with custom pricing and a 4.3 G2 rating.
Crisp focuses on web-based customer support platforms, while Helpshift specializes in in-app customer service for mobile applications.
Feature Comparison
Crisp provides comprehensive customer support tools including live chat, email, social media integration, ticketing, and knowledge base optimized for web-based interactions.
Helpshift specializes in in-app customer service with features like in-app messaging, FAQ integration, issue tracking, and analytics specifically designed for mobile app environments.
The platforms serve different primary channels - web vs. mobile app support.
Pricing Comparison
Crisp's transparent workspace-based pricing from $0-$295 provides predictable costs with clear feature tiers.
Helpshift's custom pricing model reflects its enterprise focus and specialized mobile app integration requirements.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Verdict
Choose Crisp if you need a comprehensive web-based customer support platform. Choose Helpshift if you need specialized in-app support for mobile applications.
Choose Crisp if: You need a versatile web-based customer support platform with transparent pricing.
Choose Helpshift if: You need specialized in-app customer service for mobile applications.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Helpshift comparisons.
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