Crisp vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Trengo |
|---|---|---|
| Starting Price | From $95/mo | From $325/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | European businesses needing GDPR-compliant multi-channel support with WhatsApp and voice |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Flowbot no-code automation and AI HelpMate for WhatsApp and other channels |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Usage-based |
Crisp ($0-$295/workspace, G2 4.5) and Trengo ($113-Custom pricing, G2 4.4) are both messaging platforms, but with different regional focuses. Crisp offers global reach while Trengo is a European-focused platform with strong local market understanding.
Both platforms emphasize multi-channel communication but differ in pricing models and regional optimization.
Feature Comparison
Crisp provides comprehensive messaging features including video calls, chatbots, and extensive integrations. Its global platform approach works well for international businesses but may lack specific European market optimizations.
Trengo focuses on European market needs with strong multi-channel messaging capabilities. As a European platform, it offers better understanding of local regulations like GDPR and European business practices, though it lacks some advanced features like video calling.
Both platforms handle email, chat, and social media integration well, but Crisp offers more automation options.
Pricing Comparison
Crisp's workspace pricing ($0-$295/workspace) includes a free tier and doesn't scale per agent, making it cost-effective for larger teams. However, advanced features often require additional plugin costs.
Trengo starts at $113/month with custom pricing for higher tiers, making it more expensive initially but potentially offering better value for European businesses needing local compliance and support.
The pricing difference is significant, with Trengo having no free tier and higher entry costs.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Trengo
Pros
- ✓ Strong WhatsApp Business API support
- ✓ Flowbot no-code automation for common workflows
- ✓ AI HelpMate agent for automated responses
Cons
- ✗ Expensive starting at €299/mo (~$325)
- ✗ Conversation caps on every plan with overage fees
- ✗ No Discord or Zalo support
Verdict
Choose Crisp if you want global platform support with video calls and workspace-based pricing. Choose Trengo if you're a European business wanting local support and are comfortable with higher starting prices.
Choose Crisp if: You want comprehensive messaging features with video calls, prefer workspace pricing, and need a globally-focused platform with free tier options.
Choose Trengo if: You're a European business prioritizing local support, GDPR compliance, and are willing to pay premium prices for regional optimization.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value compared to both options while maintaining global platform capabilities.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Trengo comparisons.
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