Crisp vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Sprinklr |
|---|---|---|
| Starting Price | From $95/mo | From $249/seat/mo |
| Best For | SMBs wanting comprehensive messaging with chatbot automation | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Built-in video calls and screen sharing for support | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.1/5 |
Crisp and Sprinklr target vastly different market segments. Crisp provides affordable messaging for SMBs with transparent pricing, while Sprinklr offers enterprise-grade social media management and customer experience platform with premium pricing.
Feature Comparison
Platform Scope: Crisp focuses on customer messaging and support. Sprinklr provides comprehensive social media management, marketing, and customer experience platform.
Social Media: Crisp offers basic social media messaging integration. Sprinklr excels with advanced social listening, publishing, and engagement management across all platforms.
Analytics: Crisp provides basic messaging analytics. Sprinklr offers enterprise-grade social analytics, sentiment analysis, and comprehensive reporting.
Pricing Comparison
Crisp: $0-$295/month per workspace with up to 15 agents. Transparent pricing accessible to SMBs and startups.
Sprinklr: $249+ per month with custom enterprise pricing. Significantly higher costs reflecting enterprise-grade capabilities.
Sprinklr's enterprise pricing can be 10-50x higher than Crisp, targeting different market segments entirely.
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose Crisp if: You're an SMB wanting affordable messaging platform ($0-$295/workspace) with video calls, chatbots, and basic social media integration.
Choose Sprinklr if: You're an enterprise needing comprehensive social media management, advanced analytics, and unified customer experience platform with custom enterprise features.
Crisp suits SMBs wanting simple messaging platform with affordable pricing. Sprinklr serves large enterprises needing comprehensive social media management and customer experience platform.
For growing businesses needing more than basic messaging but less than enterprise complexity, Converge offers $49/month flat rate - bridging the gap between SMB tools and enterprise platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Sprinklr comparisons.