Crisp vs Gladly
Converge Team
Side-by-side comparison for 2026
| Feature | Crisp | Gladly |
|---|---|---|
| Starting Price | From $95/mo | From $180/seat/mo |
| Best For | SMBs wanting comprehensive messaging with AI chatbot automation and video support | Enterprise brands wanting people-centered customer service |
| Standout Feature | MagicBrowse co-browsing and Hugo AI agent for automated customer conversations | Unified customer timeline showing all interactions across channels |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per workspace | Per seat |
Crisp and Gladly are customer support platforms with different philosophies. Crisp offers flexible pricing from free to $295/workspace with a 4.5 G2 rating, while Gladly focuses on people-centered support with plans from $180-$210/user and a 4.7 G2 rating.
Both platforms aim to improve customer experience, but Gladly emphasizes relationship-building while Crisp provides comprehensive support tools.
Feature Comparison
Crisp provides multi-channel support with live chat, email, and social media integration across different pricing tiers.
Gladly takes a people-centered approach, organizing conversations around customers rather than tickets, with features designed to build lasting relationships.
The choice depends on whether you prefer traditional ticket-based support or relationship-focused customer engagement.
Pricing Comparison
Crisp offers workspace-based pricing from free to $295, making it accessible and scalable without per-agent fees.
Gladly's premium pricing at $180-$210/user reflects its enterprise focus and specialized people-centered features.
Crisp
Pros
- ✓ Broad feature set covering chat, video, CRM, and knowledge base
- ✓ Hugo AI agent for automated conversations
- ✓ MagicBrowse for co-browsing and video support
Cons
- ✗ AI capped at 50-500 uses/mo on lower plans
- ✗ Ticketing and customer portal locked behind $295/mo Plus plan
- ✗ No Discord or Zalo support
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
Verdict
Choose Crisp if you need flexible pricing and comprehensive support features. Choose Gladly if you prioritize people-centered customer relationships and have budget for premium pricing.
Choose Crisp if: You want comprehensive support features with flexible pricing and don't need specialized relationship management.
Choose Gladly if: People-centered customer relationships are crucial and you can justify the premium pricing.
For a modern alternative, consider Converge at $49/month flat rate with no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Crisp comparisons and all Gladly comparisons.
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