CM.com vs Crisp
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | Crisp |
|---|---|---|
| Starting Price | From $83/seat/mo | From $95/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | SMBs wanting comprehensive messaging with chatbot automation |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Built-in video calls and screen sharing for support |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
CM.com (Free-Custom pricing, G2 4.7) and Crisp ($0-$295/workspace, G2 4.5) represent different approaches to customer communication. CM.com is a comprehensive CPaaS (Communications Platform as a Service) provider, while Crisp focuses on customer service messaging.
Both platforms offer multi-channel communication but serve different primary use cases and business needs.
Feature Comparison
CM.com provides enterprise-grade CPaaS capabilities including SMS, voice, email, and messaging APIs. It's designed for businesses needing to integrate communication into their own applications and workflows, with strong developer tools and enterprise features.
Crisp focuses specifically on customer service messaging with features like video calls, chatbots, and multi-channel support. It's more user-friendly for non-technical teams but lacks the deep API integration capabilities of CM.com.
CM.com's higher G2 rating (4.7 vs 4.5) reflects its enterprise-grade reliability and comprehensive communication infrastructure.
Pricing Comparison
CM.com offers free tier options with custom pricing for enterprise features, allowing businesses to scale based on usage and specific needs. This flexibility works well for businesses with varying communication volumes.
Crisp uses workspace-based pricing ($0-$295/workspace) which is predictable and doesn't scale per agent. However, advanced features often require additional plugin purchases, potentially increasing total costs.
The pricing models reflect their different target markets: CM.com for enterprise integration needs, Crisp for straightforward customer service teams.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Crisp
Pros
- ✓ Comprehensive omnichannel support
- ✓ Good WhatsApp and Telegram integration
- ✓ Generous free tier for testing
Cons
- ✗ Interface can feel cluttered
- ✗ Plugin system adds costs
- ✗ Limited CRM compared to dedicated tools
Verdict
Choose CM.com if you need a comprehensive CPaaS solution with SMS, voice, and enterprise-grade communication APIs. Choose Crisp if you want focused customer service messaging with video calls and workspace-based pricing.
Choose CM.com if: You need enterprise-grade CPaaS capabilities, API integrations, SMS/voice functionality, and can work with custom pricing models for your specific communication needs.
Choose Crisp if: You want focused customer service messaging with video calls, prefer predictable workspace pricing, and need user-friendly tools for non-technical teams.
Alternative consideration: Converge offers up to 15 agents at $49/month flat rate, providing excellent value for customer service teams without the complexity of enterprise CPaaS or plugin costs.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all Crisp comparisons.