Compare Pricing Before Switching
Converge Team
Part of the Tawk.to migration guide
Compare Tawk.to's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Tawk.to Pricing: What You Actually Pay
Tawk.to's core platform is 100% free — live chat, ticketing, knowledge base, CRM, and visitor monitoring with no agent limits. The costs appear when you need branding removal, AI automation, video calls, or outsourced agents. Each add-on is billed per property, which multiplies quickly.
Free Core: What's Actually Included
Tawk.to's free tier genuinely includes all core features with no agent limits: live chat widget, ticketing, knowledge base, CRM, canned responses, visitor monitoring, file sharing, and mobile apps. You can add as many agents as you want across as many sites (properties) as you need. The catch: every widget displays "Powered by tawk.to" branding, and there are no AI-powered responses on the free tier.
Add-On Costs (Per Property)
Remove Branding: $39/mo or $29/mo on annual billing ($348/year). Removes "Powered by tawk.to" from the widget, chat pages, knowledge base, and email transcripts. Lets you use a custom support domain. AI Assist Growth: $29/mo annual. AI-powered responses with limited message credits. AI Assist Business: $99/mo annual. Higher message volume with priority support — overages cost approximately $0.02+ per message. Video + Voice + Screensharing: $49/mo or $29/mo annual. Hired Agents: From $1/hr for outsourced 24/7 chat agents ($129-$728/mo depending on coverage hours). Every add-on applies to a single property only — multiple properties require separate purchases.
AI Assist: Credit-Based Billing
AI Assist runs on a message-credit system. Each AI response counts as one "message completion." Monthly credits reset at the start of each billing cycle. When credits run out, AI Assist stops responding unless you've enabled top-up overages. The free Hobby tier has very limited credits for testing. Growth provides extended credits, and Business provides higher volume. Credits are shared across all AI agents under one subscription but limited to one property.
The Per-Property Multiplier
Unlike per-seat pricing, tawk.to's add-ons multiply per website or client project. A business with 3 properties needing Remove Branding + AI Assist Growth pays ($29 + $29) × 3 = $174/mo on annual billing. With monthly billing, that's ($39 + $39) × 3 = $234/mo. This structure hits agencies and multi-brand businesses hardest.
Real Cost for Professional Use
A single-property team wanting white-label chat with AI automation pays $58/mo on annual billing (Remove Branding + AI Assist Growth). Monthly billing raises this to $78/mo. If you outgrow the Growth plan's message credits, the Business AI plan pushes the total to $128/mo annual ($138/mo monthly). Converge costs $49/month flat for up to 15 agents with AI reply suggestions included — no per-property charges, no credit limits, and native support for WhatsApp, Telegram, Messenger, and other messaging platforms that tawk.to doesn't cover.
For a detailed feature-by-feature pricing comparison, see our Tawk.to pricing analysis.
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This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
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