Migrate All Messaging Channels
Converge Team
Part of the Tawk.to migration guide
Complete guide to migrating all your messaging channels (WhatsApp, Telegram, Messenger, etc.) from Tawk.to.
Migrating All Channels from Tawk.to
As of early 2026, tawk.to natively supports website live chat, WhatsApp, Facebook Messenger, SMS (via Twilio), and email (via ticketing). Instagram, Telegram, and LINE are planned for 2026 but not yet available. Tawk.to has no native Discord or Zalo support. Here's how to migrate each active channel.
Website Live Chat Widget
Tawk.to's chat widget is installed via a JavaScript code snippet added to your website, or through native plugins for WordPress, Shopify, BigCommerce, WooCommerce, and other platforms. To migrate, remove the tawk.to widget code or uninstall the tawk.to plugin from your CMS, then install your new platform's chat widget. If you used tawk.to's Chat Pages (standalone pages at tawk.to/chat/), note that these are tawk.to-specific and won't transfer. Update any links pointing to your tawk.to chat page.
Connected via Meta's embedded signup at Administration → Integrations → Messaging → WhatsApp. Disconnect the number from tawk.to, then reconnect it to your new platform's WhatsApp OAuth flow. Your verified business status and templates carry over through Meta. Note: each tawk.to property can only connect one WhatsApp number — if you have multiple properties, disconnect each separately.
Facebook Messenger
Tawk.to added Messenger as a native channel in its December 2025 update, with compose flows for outbound messages. Messenger connects via Meta OAuth to your Facebook business pages. Disconnect from tawk.to's integrations settings, then connect the same pages to your new platform via its Messenger OAuth flow. This takes a few minutes per page.
SMS (Twilio)
Tawk.to's SMS channel uses Twilio as the SMS provider. If you've set up SMS via Twilio in tawk.to, your Twilio account and phone numbers are yours to keep. Disconnect the Twilio integration from tawk.to, then configure SMS routing on your new platform — either through your own Twilio account or the new platform's native SMS support.
Email (Ticketing)
Tawk.to handles email through forwarding to a unique Ticket Forwarding Email. Redirect your email provider's forwarding rules from the tawk.to address to your new platform's inbound address. See the email migration guide for detailed steps.
Channels Tawk.to Doesn't Support Yet
Tawk.to announced plans for Instagram, Telegram, LINE, and full email integration (direct Gmail/Outlook/SMTP connection) in 2026. As of early 2026, these aren't available yet. If you need native Telegram, Discord, or Zalo support today, you'll gain these channels by switching — they aren't available in tawk.to at all. Converge natively supports all three.
Migration Order
Start with your lowest-volume channel to validate the new platform's setup. Migrate channels one at a time: test each connection, verify messages are flowing, then move to the next. Save your highest-traffic channel (usually website chat or WhatsApp) for last, after your team is comfortable with the new interface.
Need the full migration guide?
This page covers migrate all messaging channels specifically. For the complete step-by-step migration process:
Read the complete Tawk.to migration guide →Ready to try Converge?
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