Hiver
Hiver is gmail-based customer service platform. Best suited for organizations heavily invested in Gmail who primarily handle email support. Known for its native Gmail integration and shared mailbox management.
Switching from Hiver? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Hiver
Hiver is Organizations heavily invested in Gmail who primarily handle email support. However, teams often find these pain points:
- Limited to Gmail ecosystem
- No modern messaging channels
- Expensive per-user pricing
- Lacks WhatsApp and social messaging
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Hiver. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Hiver. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Hiver active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Hiver.
Decommission Hiver
Once your team is fully on Converge, disconnect channels from Hiver, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Hiver ConvergeCost Comparison
Migration Timeline
What You Might Miss
Hiver has strengths that Converge approaches differently:
- Seamless Gmail integration
- Easy setup for Gmail users
- Good email management features
Converge focuses on messaging-first support with flat pricing. If Hiver's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Hiver provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Hiver's documentation for their specific export process.
You won't lose it -- export it before canceling Hiver. Converge starts fresh with new conversations from your connected channels. Your Hiver export serves as your historical archive.
Hiver charges From $55/seat/mo per agent. A 5-person team on Hiver costs approximately $275/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Hiver may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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