How to Migrate from Hiver to Converge
Converge Team
Switching from Hiver? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Hiver
Hiver is Organizations heavily invested in Gmail who primarily handle email support. However, teams often find these pain points:
- • Limited to Gmail ecosystem
- • No modern messaging channels
- • Expensive per-user pricing
- • Lacks WhatsApp and social messaging
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Hiver. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Hiver. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Hiver active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Hiver.
Decommission Hiver
Once your team is fully on Converge, disconnect channels from Hiver, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Hiver | Converge |
|---|---|---|
| Starting Price | From $35/seat/mo | $49/mo flat |
| Pricing Model | Per seat | Flat rate (up to 15 agents) |
| Limited | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | ✓ (may cost extra) | ✓ Included |
| Free Trial | Free plan available | 14-day free trial |
Cost Comparison
| Team Size | Hiver | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $105/mo | $49/mo | $672/yr |
| 5 agents | $175/mo | $49/mo | $1,512/yr |
| 10 agents | $350/mo | $49/mo | $3,612/yr |
| 15 agents | $525/mo | $49/mo | $5,712/yr |
Migration Timeline
What You Might Miss
Hiver has strengths that Converge approaches differently:
- • Seamless Gmail integration
- • Easy setup for Gmail users
- • Good email management features
Converge focuses on messaging-first support with flat pricing. If Hiver's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial