Groove HQ
Groove HQ is simple help desk software for small businesses. Best suited for small businesses needing simple email-based customer support. Known for its collision detection to prevent duplicate responses.
Switching from Groove HQ? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Groove HQ
Groove HQ is Small businesses needing simple email-based customer support. However, teams often find these pain points:
- Limited advanced features
- No modern messaging integrations
- Basic automation capabilities
- No WhatsApp, Telegram, or social media support
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Groove HQ. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Groove HQ. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Groove HQ active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Groove HQ.
Decommission Groove HQ
Once your team is fully on Converge, disconnect channels from Groove HQ, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Groove HQ ConvergeCost Comparison
Migration Timeline
What You Might Miss
Groove HQ has strengths that Converge approaches differently:
- Simple, clean interface
- Good for small teams
- Affordable entry-level pricing
Converge focuses on messaging-first support with flat pricing. If Groove HQ's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Groove HQ provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Groove HQ's documentation for their specific export process.
You won't lose it -- export it before canceling Groove HQ. Converge starts fresh with new conversations from your connected channels. Your Groove HQ export serves as your historical archive.
Groove HQ charges From $20/seat/mo per agent. A 5-person team on Groove HQ costs approximately $100/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Groove HQ may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
Start Free Trial