How to Migrate from Groove HQ to Converge
Converge Team
Switching from Groove HQ? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Migration at a Glance
Why Teams Switch from Groove HQ
Groove HQ is Small businesses needing simple email-based customer support. However, teams often find these pain points:
- • Limited advanced features
- • No modern messaging integrations
- • Basic automation capabilities
- • No WhatsApp, Telegram, or social media support
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Groove HQ. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Groove HQ. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Groove HQ active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Groove HQ.
Decommission Groove HQ
Once your team is fully on Converge, disconnect channels from Groove HQ, cancel your subscription, and keep your data export as a backup.
Feature Comparison
| Feature | Groove HQ | Converge |
|---|---|---|
| Starting Price | From $20/seat/mo | $49/mo flat |
| Pricing Model | Per seat | Flat rate (up to 15 agents) |
| Limited | ✓ Native | |
| Telegram | ✗ | ✓ Native |
| Discord | ✗ | ✓ Native |
| Zalo | ✗ | ✓ Native (exclusive) |
| AI Suggestions | ✓ (may cost extra) | ✓ Included |
| Free Trial | Varies | 14-day free trial |
Cost Comparison
| Team Size | Groove HQ | Converge | Annual Savings |
|---|---|---|---|
| 3 agents | $60/mo | $49/mo | $132/yr |
| 5 agents | $100/mo | $49/mo | $612/yr |
| 10 agents | $200/mo | $49/mo | $1,812/yr |
| 15 agents | $300/mo | $49/mo | $3,012/yr |
Migration Timeline
What You Might Miss
Groove HQ has strengths that Converge approaches differently:
- • Simple, clean interface
- • Good for small teams
- • Affordable entry-level pricing
Converge focuses on messaging-first support with flat pricing. If Groove HQ's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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