Zoho SalesIQ

Zoho SalesIQ's Professional plan costs $17/agent/month. Best value within Zoho ecosystem. Annual billing recommended. Basic plan caps at 1,000 sessions/month. For comparison, Converge costs $49/month flat for up to 15 team members.

Zoho SalesIQ is best suited for zoho ecosystem users wanting integrated live chat and visitor tracking. Its standout feature is deep zoho crm integration with lead scoring and visitor intelligence.

There are 49+ platforms you can compare with Zoho SalesIQ in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.

Zoho SalesIQ provides UI-based export for four modules — Visitors, Chats, Feedback, and Reports — accessible from each module's list view. For bulk or programmatic export, use the REST API v2: authenticate via OAuth at api-console.zoho.com with SalesIQ.conversations.READ scope, then call GET /api/v2/{screen_name}/conversations to list conversations with filters for status, date range, department, and attender. Pull individual transcripts with GET /api/v2/{screen_name}/conversations/{conversation_id}/transcript. Non-exportable items include Zobot flows, intelligent triggers, and visitor/chat routing rules — document these manually before canceling.

Yes, through the REST API v2. First, list conversations using GET /api/v2/{screen_name}/conversations with filters: status, from_time/to_time, department_id, attender_id, email, visitor_type, limit (max 99 per page), page, and sort_by. For each conversation, pull the full transcript via GET /api/v2/{screen_name}/conversations/{conversation_id}/transcript, which includes threaded messages and attachment references. You can also export individual chats as PDF or JSON using POST /api/v2/{screen_name}/conversations/{conversation_id}/export — if GDPR password protection is enabled on your account, you must include a password in the request body. Pagination is required for accounts with more than 99 conversations.

Yes. Zoho SalesIQ's REST API v2 supports programmatic data export. Key endpoints: GET /conversations (list with filters), GET /conversations/{id}/transcript (full message history), POST /conversations/{id}/export (PDF or JSON format), GET /conversations/{id}/visitor (visitor details), GET /conversations/{id}/attachments/{id}/download (file attachments), and GET /cannedresponses (canned reply templates). Authentication uses OAuth via api-console.zoho.com with scopes like SalesIQ.conversations.READ and SalesIQ.conversations.CREATE. Note that API server URIs vary by data center: salesiq.zoho.com (US), salesiq.zoho.eu (EU), salesiq.zoho.in (IN), salesiq.zoho.com.au (AU), salesiq.zoho.com.cn (CN), and salesiq.zoho.jp (JP).

The switch itself is free — most platforms offer free trials. The main costs are time (1-3 days for a typical migration) and any overlap period running both platforms. If you're on SalesIQ Professional at $17/operator/month for a 5-person team ($85/month annual, ~$110 monthly billed), switching to a flat-rate platform like Converge at $49/month saves $432-720/year. Export your visitor and chat data via the UI and REST API (free on all plans) before canceling. Non-exportable items (Zobot flows, routing rules, intelligent triggers) need manual documentation.