Respond.io vs Trengo
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Trengo |
|---|---|---|
| Starting Price | From $199/mo | From $299/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | European businesses needing GDPR-compliant multi-channel support |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Flowbot automation for WhatsApp and other channels |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.8/5 | 4.4/5 |
Respond.io positions itself as a conversational AI platform for WhatsApp Business and messaging apps, while Trengo offers collaborative inbox management across multiple channels. Both target different aspects of modern customer communication.
Respond.io excels in messaging automation and WhatsApp commerce, whereas Trengo focuses on team collaboration and unified inbox management.
Feature Comparison
Respond.io specializes in conversational marketing with advanced WhatsApp Business API integration, chatbot builders, and automated workflows. Their AI capabilities and message broadcasting features are particularly strong for e-commerce and lead generation.
Trengo focuses on collaborative customer service with shared inboxes, internal notes, assignment rules, and team performance analytics. Their strength lies in organizing team workflows rather than automation.
The platforms serve different needs: Respond.io for automated customer acquisition, Trengo for organized customer service delivery.
Pricing Comparison
Respond.io pricing ranges from $79 to $299 per month based on contact limits and features, with additional costs for WhatsApp Business API usage. The pricing scales with your customer base size.
Trengo starts at $113 per month with custom pricing for larger teams. Their model focuses on team size and collaboration features rather than contact volume.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Trengo
Pros
- ✓ Good WhatsApp support
- ✓ Flowbot automation
- ✓ Voice integration
Cons
- ✗ Expensive
- ✗ Conversation caps
- ✗ Complex pricing
Verdict
Choose Respond.io if you need advanced WhatsApp automation and conversational AI at $79-$299/month. Choose Trengo if you prioritize team collaboration features starting at $113/month.
Choose Respond.io if: You need WhatsApp automation, conversational AI, and can justify $79-$299/month for messaging-focused features.
Choose Trengo if: You want team collaboration tools, shared inbox management, and prefer their $113/month starting point.
For balanced messaging and collaboration needs, Converge provides both automation and team features at $49/month flat rate, without per-contact or per-agent limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all Respond.io comparisons and all Trengo comparisons.