Crisp Comparisons 2026

Everything you need to know about Crisp before comparing it with other customer support and unified inbox platforms.

Crisp is a customer support platform known for magicbrowse co-browsing and hugo ai agent for automated customer conversations. All-in-one business messaging platform with AI support. It's best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support.

Below you'll find a detailed breakdown of Crisp's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.

Crisp at a Glance

Crisp Key Features

✓ Shared inbox

✓ Live chat widget

✓ Chatbot builder (Hugo AI)

✓ WhatsApp integration

✓ Telegram integration

✓ Facebook Messenger

✓ Instagram DMs

✓ Email integration

✓ Knowledge base

✓ CRM features

✓ Video calls (MagicBrowse)

✓ Screen sharing

✓ AI workflow builder

✓ Ticketing system

✓ Customer portal

✓ Automation workflows

✓ Analytics

✓ Mobile apps

✓ Custom domain

✓ 100+ integrations (Plus)

Crisp Pros & Cons

Strengths

+Broad feature set covering chat, video, CRM, and knowledge base
+Hugo AI agent for automated conversations
+MagicBrowse for co-browsing and video support
+Generous free tier for testing
+Per-workspace pricing (not per-seat on lower tiers)
+Responsive customer support

Weaknesses

−AI capped at 50-500 uses/mo on lower plans
−Ticketing and customer portal locked behind $295/mo Plus plan
−No Discord or Zalo support
−Big price jump from Essentials ($95) to Plus ($295)
−Automation conversation caps on every tier
−Plugin system fragments core functionality

Crisp Pricing

Plan	Price	Key Features	Hidden Costs
Free	$0	2 seats, Basic website chat, Mobile apps	No integrations, no email inbox, no AI
Mini	$45/mo/workspace	4 seats, Shared email inbox, Chat triggers	No omnichannel inbox, no routing rules, no knowledge base
Essentials	$95/mo/workspace	10 seats, Omnichannel inbox, AI workflow builder	AI capped at ~500 conversations/mo, no ticketing, no white-labeling, no customer portal
Plus	$295/mo/workspace	20+ seats, $75 AI credits/mo (pay-as-you-go beyond), 1,350 automated conversations/mo	Extra seats €10/agent/mo, AI credits ~$0.05/conversation beyond included amount

Crisp vs Converge

See how Crisp compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.

Full Crisp vs Converge Comparison →

Crisp vs Other Platforms

Side-by-side comparisons of Crisp with 49 other platforms.

Crisp vs Zendesk Crisp vs Freshdesk Crisp vs Intercom Crisp vs Help Scout Crisp vs Tidio Crisp vs Mevrik Crisp vs LiveChat Crisp vs Zoho SalesIQ Crisp vs Gorgias Crisp vs Front Crisp vs Gladly Crisp vs Kustomer Crisp vs Tawk.to Crisp vs HubSpot Service Hub Crisp vs JivoChat Crisp vs Trengo Crisp vs Respond.io Crisp vs CM.com Crisp vs Whelp Crisp vs LiveAgent Crisp vs Deskpro Crisp vs Sprinklr Crisp vs HubSpot Service Hub Crisp vs Olark Crisp vs Drift Crisp vs Groove Crisp vs Kayako Crisp vs HappyFox Crisp vs Groove HQ Crisp vs Reamaze Crisp vs Hiver Crisp vs Missive Crisp vs Freshchat Crisp vs Userlike Crisp vs Chatwoot Crisp vs Zendesk Chat Crisp vs Acquire Crisp vs Comm100 Crisp vs Podium Crisp vs Birdeye Crisp vs Textline Crisp vs MessageBird (Bird) Crisp vs Twilio Flex Crisp vs Vonage Crisp vs Sendbird Crisp vs Smooch (Sunshine Conversations) Crisp vs Sleekflow Crisp vs Dixa Crisp vs Helpshift

Frequently Asked Questions

Crisp's Essentials plan costs $95/month. 10 seats included, $25 AI credits/mo (~500 conversations), 450 automated conversations/mo. No ticketing or white-labeling. For comparison, Converge costs $49/month flat for up to 15 team members.

Crisp is best suited for smbs wanting comprehensive messaging with ai chatbot automation and video support. Its standout feature is magicbrowse co-browsing and hugo ai agent for automated customer conversations.

There are 49+ platforms you can compare with Crisp in the customer support platform category. Each comparison above shows detailed feature and pricing differences to help you choose.