Migrate Your WhatsApp Conversations

Converge Team

• Updated March 12, 2026

Step-by-step guide to moving your WhatsApp Business conversations and contacts from Reamaze to a new platform.

Moving WhatsApp Business from Re:amaze

Re:amaze's WhatsApp integration is powered by Twilio's API for WhatsApp Business — not Meta's native embedded signup flow. Your WhatsApp Business phone number in Re:amaze must be a Twilio-provided number, which means migrating away involves either transferring or replacing that number.

Step 1: Understand Your Current Setup

In Re:amaze, WhatsApp works as a Twilio-powered integration. Your WhatsApp Business number is registered through Twilio, and customer replies route from WhatsApp → Twilio → Re:amaze inbox. This is different from platforms that use Meta's embedded signup where the number is tied directly to your Meta Business Account. Check your Twilio Console to confirm which phone number is associated with your WhatsApp sender, and verify you have access to your Twilio account and Meta Business Manager.

Step 2: Decide on Number Strategy

You have two options. Option A: Keep the same Twilio number and reconnect it to your new platform if it also supports Twilio-based WhatsApp. Option B: Register a new number directly through Meta's WhatsApp Business API (embedded signup) on your new platform. Option B is recommended if your new platform supports Meta's native OAuth flow — it eliminates Twilio as a middleman and removes Twilio's per-message fees. Your WhatsApp Business profile (display name, description, verification status) is tied to your Meta Business Account and carries over regardless of which approach you choose.

Step 3: Disconnect from Re:amaze/Twilio

If migrating to a new number (Option B): In Twilio Console, you can deactivate the WhatsApp sender on the old number. In Re:amaze, remove the WhatsApp integration from your Social Channel settings. If keeping the same Twilio number (Option A): Update the webhook URL in Twilio Console to point to your new platform's inbound endpoint instead of Re:amaze's.

Step 4: Connect to Your New Platform

If using Meta's native OAuth flow on your new platform, register your phone number through the embedded signup process. This takes about 5 minutes and verifies your number via SMS or voice call. Your Meta Business verification and WhatsApp Business profile carry over. If reusing the Twilio number, configure your new platform's Twilio integration with the same account credentials and update the webhook routing.

WhatsApp Template Messages

If you used Twilio to send WhatsApp template messages through Re:amaze, note your approved templates. Templates approved through Twilio are managed in Twilio's Console, not in Meta's Business Manager directly. If you switch to a Meta-native integration, you'll need to submit and get templates approved through Meta's WhatsApp Manager instead — this can take 24–48 hours for approval.

Important: Plan the switchover during low-traffic hours. If you're migrating to a new number, consider notifying customers about the change. There will be a brief period where incoming WhatsApp messages aren't routed to any inbox. If you use the same number, the switch can be near-instant by updating the Twilio webhook URL.