Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Reamaze before migrating to a new platform.

How to Export Your Data from Re:amaze

Re:amaze provides a CSV export for customer contacts through its Contacts tab and a REST API for retrieving conversations, messages, articles, and response templates. There is no single "download everything" button — you'll use different methods depending on the data type.

Export Customer Contacts (CSV)

In your Re:amaze dashboard, click the Contacts tab in the right-hand navigation menu. If you want to export a subset of contacts, click "Filter Contacts" at the top of the page — you can filter by attributes like country, tags, or custom fields. Once your filter is set (or skip filtering to export everything), click "Export Contacts." Re:amaze processes the export in the background and sends you an email notification when the CSV file is ready to download. The CSV includes names, email addresses, phone numbers, and any custom data fields you've collected.

Export Conversations and Messages (REST API)

Re:amaze's REST API provides endpoints for programmatic data retrieval. Use GET /api/v1/conversations (scoped per brand via https://{brand}.reamaze.io/api/v1/conversations) to list conversations with pagination, then GET /api/v1/conversations/{slug}/messages to retrieve individual message threads. Authentication uses HTTP Basic Auth with your login email and API token (found in Settings → Developer → API Token). Each Re:amaze user has their own API token, and requests are rate-limited per token. For large exports, build a script that paginates through all conversations and saves the JSON responses.

Export Response Templates

Re:amaze's API also exposes response templates (saved replies) via GET /api/v1/response_templates. Export these so you can recreate them as Quick Replies on your new platform. If you have a large library of canned responses, the API is faster than copying them one by one from the Re:amaze dashboard.

Export FAQ/Knowledge Base Articles

FAQ articles can be retrieved via GET /api/v1/articles and individual articles via GET /api/v1/articles/{slug}. This returns article titles, body content, and topic associations. If you've built an extensive help center in Re:amaze, export all articles so you can repurpose the content — either as FAQ entries in your new chat widget or as standalone documentation on a separate docs site.

Document Workflows and Chatbot Configurations

Re:amaze's Workflows (automation macros), Cues (proactive messages), and chatbot configurations (Hello Bot, FAQ Bot, Order Bot, custom bots) cannot be exported via the API. Screenshot or manually document each workflow's trigger conditions and actions, each Cue's targeting rules and message text, and any chatbot conversation flows. If you trained Re:amaze's AI Agent with custom context or FAQ data, save the original source materials — the training configuration itself isn't exportable.

Tip: Note which third-party integrations are active in your Re:amaze account (Shopify, BigCommerce, Stripe, Klaviyo, etc.) and their configurations. These connections won't transfer — you'll set up equivalent integrations on your new platform separately. Also note any custom SPF or SMTP configurations you've set up for email deliverability.