Migrate Your Email Support

Converge Team

• Updated March 12, 2026

How to migrate your email support workflows, templates, and history from Missive without losing data.

Migrating Email Support from Missive

Missive works as a native email client — it connects directly to your existing email accounts (Gmail, Office 365, IMAP, iCloud, Outlook.com) rather than using email forwarding. This makes email migration straightforward because your email data never left your email provider.

How Missive Handles Email

Unlike dedicated support platforms, Missive acts as an email client that reads directly from your Gmail, Office 365, or IMAP accounts. It adds a collaboration layer (shared inboxes, assignments, internal comments) on top of your existing email infrastructure. When you stop using Missive, your emails remain in Gmail/O365/your mail server exactly as they were.

Converge Email Options

Converge offers two email integration methods: Gmail integration via a Google service account with domain-wide delegation, or custom domain email via Mailgun inbound routing. Choose Gmail integration if your team uses Google Workspace, or Mailgun if you want a dedicated support email address (e.g., [email protected]).

DNS and Configuration Changes

If using Converge's custom domain email (Mailgun), you will need to update your DNS MX records to route inbound email through Mailgun. If using Gmail integration, no DNS changes are needed — just configure the service account credentials. Either way, Missive doesn't hold your email, so there is no “migration” of message data to perform.

Recreate Your Email Workflows

Copy your Missive canned responses and convert them to Converge Quick Replies (which support dynamic variables). Rebuild your Missive rules as Converge auto-reply rules. If you used Missive's collaborative drafting, Converge handles team coordination through conversation assignment and internal notes rather than shared drafts.

Key difference: Missive acts as a replacement email client for your entire inbox, while Converge focuses on customer-facing support conversations. If your team currently uses Missive for both internal team email and customer support, you will want a separate email client (Gmail, Outlook) for internal communications alongside Converge for customer support.