Migration Guide for Small Teams
Converge Team
Part of the Kayako migration guide
Migration guide specifically for small support teams (2-10 agents) switching from Kayako.
Small Team Migration from Kayako
Kayako's 2026 model removes per-seat fees but charges $1 per AI-resolved ticket. For small teams (2–10 agents), that flips the cost math: instead of paying for headcount, you're paying for AI deflection volume — plus a separate, quote-only platform fee that Kayako no longer publishes openly.
Why Small Teams Reconsider Kayako
Under the 2026 Kay model, base cost is no longer per-agent — but the platform fee beyond Kay is quote-only, which makes it hard for a small team to forecast spend. Resolution fees compound: 200 tickets/month is $200, 500 is $500. Small teams also feel the channel limitations most acutely: without native WhatsApp, Telegram, or social media, you're either missing customer messages or paying for additional third-party tools to bridge the gap.
Same-Day Migration Plan
Morning: Sign up for your new platform, redirect email forwarding from Kayako, and swap the chat widget on your website. Recreate your top 10-15 canned responses as Quick Replies. Afternoon: Invite your team, run a 30-minute walkthrough of the unified inbox, and connect any new channels (WhatsApp, Telegram, Messenger — each takes 2-5 minutes). By end of day, new conversations flow through your new platform.
Cost Impact
Under Kayako's 2026 model, a team with 300 Kay-resolved tickets/month pays $300 plus a quoted platform fee. At 500 resolutions, $500 plus platform fee. Converge at $49/month flat for up to 15 agents fixes that cost regardless of ticket volume and includes AI reply suggestions at no extra charge.
What Small Teams Won't Miss
Kayako's strength is its knowledge base and customer portal — features that matter more at enterprise scale. A 5-person team rarely needs a full public customer portal where customers log in to track their support history. Small teams need fast messaging, smart routing, and the ability to reach customers on the channels they already use — not a heavyweight self-service infrastructure.
Need the full migration guide?
This page covers migration guide for small teams specifically. For the complete step-by-step migration process:
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