Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Gorgias before migrating to a new platform.

How to Export Your Data from Gorgias

Gorgias lets Lead agents and Admins export tickets as CSV files through the Ticket Views bulk action. The export includes ticket metadata, tags, CSAT scores, and agent/customer details — but not full conversation message bodies. For message content, you need a custom export from Gorgias support or the REST API.

Export Tickets via Views

Go to the Tickets section in your helpdesk, select a Ticket View from the sidebar, then check the boxes next to tickets you want to export. Click the dropdown next to More and select Export tickets. Gorgias emails you a download link for the CSV when it's ready. The link expires after 14 days. You can export up to 1 million tickets per export — expect roughly 1 hour per 100,000 tickets.

What the CSV Includes

The standard export contains: ticket ID, link, tags, initial channel, last integration used, subject, creation/closed dates, CSAT survey score and date, assignee name and email, customer email and name, customer's last Shopify order, first response time, resolution time, number of agent/customer messages, and custom ticket fields. It does not include the actual message text or conversation bodies.

Custom Exports (Contact Support)

For data beyond the standard CSV — including message body text, message IDs, billable ticket details, revenue statistics, Help Center articles, agent bios, customer notes, macros, and integration details — contact Gorgias support and request a custom export. Provide your Gorgias subdomain, the data types and time frame you need, and an email address. You can also request this through the chat widget inside your helpdesk by selecting the Exports and API flow.

API Export (All Plans)

The Gorgias REST API at developers.gorgias.com supports syncing ticket data to an external database. Use HTTP Integrations (webhook-based) to receive real-time ticket events, or the Tickets API to paginate through historical data. The API gives you full access to message content, customer data, and ticket metadata. For large datasets, Gorgias recommends their incremental sync approach using event timestamps.

What You Cannot Export Natively

Rules (automation workflows), Macros (canned responses), and your Gorgias Chat widget configuration aren't included in any standard export. Screenshot your Rule conditions and actions from Settings > Productivity > Rules, copy your Macro text from Settings > Productivity > Macros, and document your chat widget settings before canceling your account.

Tip: If you use Gorgias Statistics dashboards for reporting, export or screenshot those metrics separately — dashboard configurations and historical analytics data aren't included in ticket exports and will be lost when you cancel.