Compare Pricing Before Switching
Converge Team
Part of the Crisp migration guide
Compare Crisp's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Crisp Pricing: What You Actually Pay
Crisp bills per workspace per month with fixed seat limits per tier. The headline prices look reasonable, but the gap between what most teams need and what each tier includes pushes many businesses toward the $295/mo Plus plan.
Four Tiers, Steep Feature Gating
Free ($0): 2 seats, basic website chat only — no email, no integrations, no AI, limited to 100 contact profiles. Mini ($45/mo): 4 seats, adds email inbox, Telegram, Messenger, chat triggers, and $5 in Hugo AI credits (~100 conversations). Still no omnichannel inbox, no routing, no knowledge base, no analytics. Essentials ($95/mo): 10 seats, omnichannel inbox (adds WhatsApp and Instagram), workflow builder, knowledge base, analytics, $25 AI credits (~500 conversations). No ticketing, no white-labeling, no customer portal. Plus ($295/mo): 20 seats, ticketing system, customer portal, white-labeling, advanced analytics, $75 AI credits, 100+ integrations. Extra seats €10/agent/mo.
Hugo AI: Credit-Based Billing
Hugo AI is included on Mini and above but runs on a token-based credit system. Each plan includes a monthly dollar amount: $5 on Mini, $25 on Essentials, $75 on Plus. An average Hugo-handled conversation costs ~$0.05. When credits run out, Hugo stops responding. You can enable "Pay-As-You-Go" in AI Agent → Billing to continue beyond included credits, but costs add up quickly. The Essentials plan's $25 allowance covers roughly 500 conversations — teams with higher volume face either conversation caps or upgrading to Plus for the $75 allowance.
The $200 Jump Problem
According to third-party analyses, most serious teams end up needing the Plus plan. The Essentials-to-Plus jump ($95 → $295) is triggered by common needs: ticketing, white-labeling (removing "Powered by Crisp" branding), more than 10 seats, or more than 500 AI conversations per month. That's a 3× price increase to unlock what many teams consider core functionality.
Workspace Billing Multiplier
Each Crisp workspace is billed independently. If you manage multiple brands, products, or client projects, each requires its own subscription. Three workspaces on Essentials costs $285/mo; three on Plus costs $885/mo. This adds up quickly for agencies or multi-brand businesses.
Real Cost for a Growing Team
A 12-person team needing omnichannel support and moderate AI usage: Essentials caps at 10 seats and 500 AI conversations, so you're on Plus at $295/mo plus 2 extra seats (€20). Total: ~$315/mo. Converge is $49/month flat for up to 15 agents with AI reply suggestions included — no conversation caps, no credit system, no per-workspace charges.
For a detailed feature-by-feature pricing comparison, see our Crisp pricing analysis.
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This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
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