JivoChat vs Olark
JivoChat is omnichannel business messenger for customer communication. Best suited for small businesses wanting affordable live chat with voice integration and built-in CRM. Known for its built-in telephony and CRM with pipeline management alongside multi-channel messaging.
Olark is live chat software for sales and support. Best suited for small to medium businesses needing basic live chat. Known for its visitor insights and chat targeting.
JivoChat OlarkJivoChat and Olark are both established live chat solutions, but they serve different market segments. JivoChat offers a comprehensive multi-channel communication platform, while Olark focuses specifically on website chat optimization with detailed visitor insights.
Both platforms excel in their core competencies, making the choice dependent on whether you need broad communication coverage or specialized chat analytics.
What features does JivoChat offer?
JivoChat's feature set is built around its target customer base, a key differentiator against Olark. It uses a per seat pricing model starting at From $28/seat/mo, a different approach from Olark's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
What features does Olark offer?
Olark's feature set is built around its target customer base, a key differentiator against JivoChat. It uses a per seat pricing model starting at From $29/seat/mo, a different approach from JivoChat's per seat structure. The features split across channel coverage, automation depth, AI tooling, and team management. Converge ($49/month flat for up to 15 agents) covers all of these in its base subscription.
How do JivoChat and Olark compare on features?
JivoChat and Olark compete in the same category but tune their feature sets for different team profiles. The material differences cluster around channel coverage, automation depth, reporting, and team management. The side-by-side below draws on aggregated G2 and Capterra reviews. A flat-rate alternative like Converge ($49/month for up to 15 agents) may sidestep the trade-off entirely.
JivoChat provides a unified inbox handling live chat, phone calls, Facebook Messenger, WhatsApp, and email. Its mobile apps enable agents to respond from anywhere, and the platform includes basic CRM functionality for contact management.
Olark specializes in website chat with advanced features like visitor co-browsing, detailed chat transcripts, and comprehensive visitor tracking. It offers superior customization options for chat widgets and automated chat routing based on visitor behavior.
JivoChat's strength is channel diversity, while Olark excels in chat-specific features like real-time typing indicators, file sharing, and integration with help desk systems.
How much do JivoChat and Olark cost?
JivoChat starts at From $28/seat/mo (per seat); Olark starts at From $29/seat/mo (per seat). Converge is $49/month flat for up to 15 agents with all channels and AI included.
JivoChat starts with a free plan for up to 5 agents, then $19/month per agent for professional features. The pricing includes all channels and basic reporting.
Olark offers a 14-day free trial, then starts at $29/month for one seat, with additional seats at $19/month each. Higher tiers include advanced analytics and integrations.
JivoChat provides better value for teams needing multiple communication channels, while Olark's pricing reflects its specialized chat analytics capabilities.
JivoChat Pricing
Olark Pricing
What are JivoChat's strengths and limitations?
JivoChat's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small businesses wanting affordable live chat with voice integration and built-in crm. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using JivoChat today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully side-by-side with Olark's breakdown lower on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Free tier with 5 agents for basic live chat
- Broad channel support including Viber and Apple Business Chat
- Built-in CRM with pipeline management
- Telephony/voice integration at Professional tier
Limitations
- Per-agent pricing escalates quickly with larger teams
- WhatsApp costs $25/mo extra on top of per-agent fees
- No Discord or Zalo support
- Video calls are a separate $21/agent/mo add-on
What are Olark's strengths and limitations?
Olark's biggest strengths cluster around what reviewers consistently single out as its standout capability, which is what makes it a strong fit for small to medium businesses needing basic live chat. Its limitations cluster around pricing-model fit at smaller team sizes and around channel coverage gaps relative to a messaging-first inbox. The detailed lists below come from aggregated G2 and Capterra reviews plus our own internal customer-pipeline reports — teams that are using Olark today as their primary inbox, plus teams that evaluated and ultimately rejected it during their selection process. Read them carefully alongside JivoChat's breakdown earlier on this page to decide which of the two platforms fits where your team is heading next quarter — or whether a flat-rate alternative like Converge ($49/month, up to 15 agents, all channels and AI included) is a better path entirely, sidestepping both vendors.
Strengths
- Easy setup and customization
- Good visitor tracking
- Reliable uptime
- Clean interface
Limitations
- Per-agent pricing gets expensive
- Limited mobile app functionality
- No social media integration
- Basic automation features
JivoChat or Olark: which should you pick?
Pick JivoChat if your primary need maps to its standout capability and its pricing model works at your team size. Pick Olark if your team profile maps to its strengths instead. If neither fits — for example, a 3-15 agent team handling messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) wanting flat-rate pricing — Converge is $49/month flat for up to 15 agents, with all channels and AI tooling included.
Choose JivoChat if you need multi-channel support including phone, social media, and mobile apps. Choose Olark if you want deep website chat analytics and visitor behavior tracking.
When should you choose JivoChat or Olark?
Choose JivoChat if: You need multi-channel customer communication, mobile agent access, and want to consolidate various messaging platforms into one interface.
Choose Olark if: Your primary focus is website chat optimization, you need detailed visitor analytics, and want advanced chat customization options.
For businesses wanting comprehensive support features without channel limitations, Converge at $49/month flat rate provides up to 15 team members and integrated communication tools.
Looking for more options? Browse all platform comparisons, or see all JivoChat comparisons and all Olark comparisons.
Frequently Asked Questions
JivoChat is best for Small businesses wanting affordable live chat with voice integration and built-in CRM. Olark is best for Small to medium businesses needing basic live chat. JivoChat's standout feature is Built-in telephony and CRM with pipeline management alongside multi-channel messaging, while Olark offers Visitor insights and chat targeting.
JivoChat starts at From $28/seat/mo. Olark starts at From $29/seat/mo. JivoChat offers a free plan. For flat-rate pricing, consider Converge at $49/month for up to 15 agents.
JivoChat offers a free plan. Olark does not offer a free plan. Both are established platforms in the customer support space.
JivoChat pros: Free tier with 5 agents for basic live chat; Broad channel support including Viber and Apple Business Chat. Olark pros: Easy setup and customization; Good visitor tracking. Each platform has distinct strengths depending on your use case.
Choose JivoChat for Small businesses wanting affordable live chat with voice integration and built-in CRM. Choose Olark for Small to medium businesses needing basic live chat. If you need messaging-first support with flat pricing, consider Converge as an alternative at $49/month for up to 15 agents.
Ready to try Converge?
$49/month flat. Up to 15 agents. 7-day free trial, no credit card required.
Start Free Trial