JivoChat vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Olark |
|---|---|---|
| Starting Price | From $42/seat/mo | From $29/seat/mo |
| Best For | Small businesses wanting affordable live chat with voice integration and built-in CRM | Small to medium businesses needing basic live chat |
| Standout Feature | Built-in telephony and CRM with pipeline management alongside multi-channel messaging | Visitor insights and chat targeting |
| Free Plan | ✓ | ✗ |
| Pricing Model | Per seat | Per seat |
JivoChat and Olark are both established live chat solutions, but they serve different market segments. JivoChat offers a comprehensive multi-channel communication platform, while Olark focuses specifically on website chat optimization with detailed visitor insights.
Both platforms excel in their core competencies, making the choice dependent on whether you need broad communication coverage or specialized chat analytics.
Feature Comparison
JivoChat provides a unified inbox handling live chat, phone calls, Facebook Messenger, WhatsApp, and email. Its mobile apps enable agents to respond from anywhere, and the platform includes basic CRM functionality for contact management.
Olark specializes in website chat with advanced features like visitor co-browsing, detailed chat transcripts, and comprehensive visitor tracking. It offers superior customization options for chat widgets and automated chat routing based on visitor behavior.
JivoChat's strength is channel diversity, while Olark excels in chat-specific features like real-time typing indicators, file sharing, and integration with help desk systems.
Pricing Comparison
JivoChat starts with a free plan for up to 5 agents, then $19/month per agent for professional features. The pricing includes all channels and basic reporting.
Olark offers a 14-day free trial, then starts at $29/month for one seat, with additional seats at $19/month each. Higher tiers include advanced analytics and integrations.
JivoChat provides better value for teams needing multiple communication channels, while Olark's pricing reflects its specialized chat analytics capabilities.
JivoChat
Pros
- ✓ Free tier with 5 agents for basic live chat
- ✓ Broad channel support including Viber and Apple Business Chat
- ✓ Built-in CRM with pipeline management
Cons
- ✗ Per-agent pricing escalates quickly with larger teams
- ✗ WhatsApp costs $25/mo extra on top of per-agent fees
- ✗ No Discord or Zalo support
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose JivoChat if you need multi-channel support including phone, social media, and mobile apps. Choose Olark if you want deep website chat analytics and visitor behavior tracking.
Choose JivoChat if: You need multi-channel customer communication, mobile agent access, and want to consolidate various messaging platforms into one interface.
Choose Olark if: Your primary focus is website chat optimization, you need detailed visitor analytics, and want advanced chat customization options.
For businesses wanting comprehensive support features without channel limitations, Converge at $49/month flat rate provides up to 15 team members and integrated communication tools.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Olark comparisons.
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