Migrate Your WhatsApp Conversations

Converge Team

• Updated March 12, 2026

Step-by-step guide to moving your WhatsApp Business conversations and contacts from Userlike to a new platform.

Moving WhatsApp Business from Userlike (Lime Connect)

Lime Connect's WhatsApp integration uses the official WhatsApp Business Platform (Cloud API) and is available from the Team plan (2 numbers) and Corporate plan (4 numbers). Your WhatsApp Business Account and phone numbers are tied to your Meta Business Manager — not to Lime Connect — so they survive the switch.

Step 1: Review Your WhatsApp Setup

In your Lime Connect dashboard, identify which WhatsApp numbers are connected and which Meta Business Account they're associated with. Note whether you're using WhatsApp Campaigns (the €39/mo add-on for marketing messages) — subscriber lists and campaign templates are managed within Lime Connect and won't automatically transfer. Also check if you have the same number handling both support conversations and campaign subscribers (Lime Connect supports this dual-use mode).

Step 2: Prepare in Meta Business Manager

Log into Meta Business Manager → WhatsApp Manager at business.facebook.com/wa/manage. Verify your WhatsApp Business Account ownership and that your phone number verification status is active. Lime Connect uses the WhatsApp Cloud API — they migrated all customers to Cloud API in April 2024. This means your number is registered through Meta's hosted infrastructure, which simplifies the transfer process compared to on-premise API setups.

Step 3: Disconnect from Lime Connect

Remove the WhatsApp channel from your Lime Connect account settings. In Meta's WhatsApp Manager, verify the webhook routing is cleared. Since Lime Connect uses Cloud API, the disconnection process is typically handled through Meta's system — remove the app association so the number can be connected to a new platform. Allow a few minutes for the change to propagate.

Step 4: Connect to Your New Platform

Use your new platform's WhatsApp OAuth flow to reconnect the same phone number. Your verified business name, display picture, and business profile carry over — they're stored in Meta's system. Approved message templates (used for business-initiated conversations) also remain in Meta's system and are accessible from any connected platform, though you'll need to reference them by name in your new setup.

WhatsApp Campaigns Subscribers

If you used Lime Connect's WhatsApp Campaigns add-on, your subscriber list (contacts who opted in via your sign-up button, QR code, or website widget) is stored within Lime Connect. Export this list before canceling — subscriber preferences, segmentation data, and opt-in records need to be preserved for GDPR compliance. Your new platform won't have access to these subscribers unless you re-import them.

Important: Plan the WhatsApp switchover during low-traffic hours. There's a brief gap (typically minutes, sometimes up to a few hours) between disconnecting from Lime Connect and connecting to your new platform where incoming WhatsApp messages won't be routed to any inbox. If you used the same number for both support and campaigns, prioritize re-establishing the support connection first.