Compare Pricing Before Switching

Converge Team

• Updated March 12, 2026

Compare Gorgias's per-seat pricing against flat-rate alternatives to understand the real cost of switching.

Gorgias Pricing: What You Actually Pay

Gorgias uses ticket-based pricing instead of per-agent pricing. Plans range from $10 to $900+ per month based on monthly ticket volume. All plans include unlimited agent seats — but overage fees ($0.40/ticket) and AI automation costs ($0.90/resolution) can make your actual bill significantly higher than the base price.

Plan Breakdown

Starter ($10/mo): 50 tickets/month, up to 3 user seats, basic tools, Shopify integration only. Overage: $0.40/ticket. Basic ($60/mo): 300 tickets/month, unlimited users, essential integrations, live chat, basic automation. Overage: $0.40/ticket. Pro ($360/mo): 2,000 tickets/month, advanced automation, Magento integration, revenue statistics, CSAT surveys. Overage: $0.40/ticket. Advanced ($900/mo): 5,000 tickets/month, full AI features, dedicated CSM, advanced analytics. Overage: $0.40/ticket. Enterprise pricing is custom.

The Overage Trap

Every ticket above your plan limit costs $0.40. A store on the Basic plan (300 tickets) handling 500 tickets/month pays an extra $80 in overages — $140/month total. During peak seasons like Black Friday, ticket volume can spike 3-5x. A store normally using 300 tickets could hit 1,000+, generating $280 in overages on top of the $60 base — $340 for that month alone. You have no way to cap overage spending.

AI Agent: The Hidden Multiplier

Gorgias AI Agent (formerly Automate) charges $0.90 per automated resolution on top of your plan cost. If AI handles 200 interactions/month, that's $180 extra. A store on Pro ($360/mo) with 500 AI resolutions pays $360 + $450 = $810/month. The AI Agent is powerful — it can autonomously handle order tracking, returns, and FAQ queries — but each successful automation adds to your bill rather than reducing it.

Real Cost Scenarios

A growing ecommerce store handling 800 tickets/month with 200 AI resolutions: Basic plan ($60) + 500 overage tickets ($200) + AI ($180) = $440/month. Upgrading to Pro: $360 + 0 overage + AI ($180) = $540/month. Same store during Black Friday at 2,500 tickets with 600 AI resolutions: Pro ($360) + 500 overage ($200) + AI ($540) = $1,100 that month. Converge charges $49/month flat for up to 15 agents with unlimited conversations and no overage fees.

For a full side-by-side feature comparison, see our Gorgias pricing analysis.