Gorgias
Gorgias is ecommerce customer service platform with deep platform integrations. Best suited for ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. Known for its deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform.
Switching from Gorgias? This guide covers everything you need: exporting data, connecting channels, setting up automations, and training your team. Most migrations take 1-3 days.
Why Teams Switch from Gorgias
Gorgias is Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities. However, teams often find these pain points:
- Pricing can become expensive for high-volume support teams
- Complex setup process for advanced automation rules
- Limited notification options for new tickets
- Primarily focused on ecommerce, less suitable for other industries
What You'll Gain with Converge
Step-by-Step Migration Process
Audit Your Current Setup
Document all channels, integrations, and workflows you use in Gorgias. List active agents, custom automations, and any API connections.
Export Your Data
Export customer contacts, conversation history, and any saved templates from Gorgias. Most platforms offer CSV or JSON export options in their admin settings.
Set Up Your New Platform
Create your Converge account, invite team members, and configure company settings (working hours, timezone, roles).
Connect Your Messaging Channels
Connect WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo, and email to Converge. Each channel takes 2-5 minutes to set up.
Configure Automations
Set up auto-replies, SLA policies, auto-routing rules, and quick reply templates to match your previous workflows.
Run in Parallel (Optional)
Keep Gorgias active for 1-2 weeks while your team gets comfortable with Converge. Route new conversations to Converge while finishing open tickets in Gorgias.
Decommission Gorgias
Once your team is fully on Converge, disconnect channels from Gorgias, cancel your subscription, and keep your data export as a backup.
Feature Comparison
Gorgias ConvergeCost Comparison
Migration Timeline
What You Might Miss
Gorgias has strengths that Converge approaches differently:
- Excellent ecommerce platform integrations with order management capabilities
- Powerful automation and AI features that reduce manual work
- Unified inbox that consolidates all customer communications
Converge focuses on messaging-first support with flat pricing. If Gorgias's specific strengths are critical for your workflow, evaluate both platforms during Converge's 14-day free trial before committing.
Frequently Asked Questions
Most teams complete the migration in 1-3 business days. Setting up Converge takes about 30 minutes, connecting channels takes 2-5 minutes each, and configuring automations takes 1-2 hours. We recommend running both platforms in parallel for 1-2 weeks during the transition.
Yes. Gorgias provides data export options in their admin settings. You can typically export customer contacts, conversation history, and account data as CSV or JSON files. Check Gorgias's documentation for their specific export process.
You won't lose it -- export it before canceling Gorgias. Converge starts fresh with new conversations from your connected channels. Your Gorgias export serves as your historical archive.
Gorgias charges From $360/mo per agent. A 5-person team on Gorgias costs approximately $1800/month. Converge is $49/month flat for up to 15 agents, saving most teams 50-80% on support software costs.
Converge natively supports WhatsApp, Telegram, Facebook Messenger, Instagram, Zalo, Discord, Gmail, Live Chat, Twitter/X, Email. Gorgias may offer some channels that Converge doesn't (and vice versa). Converge is the only platform with native Zalo and Discord support, making it ideal for teams in Southeast Asia and community-driven businesses.
Ready to try Converge?
$49/month flat. Up to 15 agents. 14-day free trial, no credit card required.
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