Migration Guide for Agencies
Converge Team
Part of the Comm100 migration guide
How agencies managing multiple clients can migrate from Comm100 to a more cost-effective platform.
Agency Migration from Comm100
Agencies using Comm100 face compounding per-agent, per-product costs across multiple client accounts. The separate pricing for Live Chat and Ticketing & Messaging makes Comm100 one of the most expensive options for agencies managing several clients.
Cost at Scale
Comm100 charges per agent per product. An agency with 5 agents handling 3 client accounts on Live Chat Plus ($55/agent annual) + Ticketing & Messaging ($47/agent annual): 5 agents × 3 accounts × $102/month = $1,530/month. Even on the cheapest Live Chat Startup ($31/agent annual) + Ticketing & Messaging: 5 × 3 × $78 = $1,170/month. With a flat-rate platform at $49/month per company account, the same setup (3 client accounts) costs $147/month — a 87-90% reduction.
Client-by-Client Migration Strategy
Don't migrate all clients simultaneously. Start with your lowest-volume client: set up their new account, connect their messaging channels, verify messages flow correctly. Run both platforms in parallel for 1-2 weeks for that client. Once stable, migrate the next client. This limits risk and lets your team build confidence with the new platform's interface and workflows.
Separate Client Accounts
Set up each client as a separate company account with their own channels and team members. This maintains complete data isolation between clients — each gets their own WhatsApp, Telegram, widget, and email connections. Agents only see conversations for the clients they're assigned to, similar to how you'd manage separate Comm100 accounts per client.
Enterprise Features You May Not Need
Comm100 is built for regulated industries — SOC 2 Type II, HIPAA, PCI DSS, ISO 27001, and on-premises deployment. If your agency clients don't require this level of compliance (most SMB clients don't), you're paying for enterprise infrastructure you don't use. Agencies managing standard customer support for SMB clients can get better value from a platform sized for their actual needs.
What Agencies Lose from Comm100
The main losses are the CRM integrations (Salesforce, HubSpot, Dynamics 365), the AI suite (especially AI Quality Assurance for scoring agent conversations), and Comm100's advanced reporting capabilities. If you rely on these for client reporting, factor in alternative solutions. However, if you primarily use Comm100 for chat and messaging support, the migration is straightforward.
Need the full migration guide?
This page covers migration guide for agencies specifically. For the complete step-by-step migration process:
Read the complete Comm100 migration guide →Ready to try Converge?
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