Export Your Data

Converge Team

• Updated March 12, 2026

Learn how to export your customer data, conversation history, and contacts from Comm100 before migrating to a new platform.

How to Export Your Data from Comm100

Comm100 does not provide a one-click full data export. You need to export chat transcripts, visitor data, and ticket history separately using the Control Panel reports and the REST API.

Export Chat Transcripts

Comm100 stores live chat transcripts accessible from the History section in the Agent Console. You can filter by date range, agent, department, or keyword, then export individual or bulk transcripts. For programmatic access, use Comm100's REST API (v3 or v4 depending on when your account was created). The API endpoint for chat history returns conversation metadata, messages, visitor info, and agent details in JSON format. Authenticate using API_KEY (Basic Auth with your email and API key) or OAuth2 tokens.

Export Visitor & Contact Data

Visitor information (names, emails, phone numbers, custom fields, visit history) can be retrieved through the REST API. Your API base URL depends on your platform domain — check your Control Panel URL (e.g., portal1.comm100.io uses api1.comm100.io). If you use Comm100's Ticketing & Messaging product, contact data and ticket records are available through the ticketing API endpoints. Export this data as JSON and convert to CSV externally if needed.

Export Canned Messages & Templates

Canned messages (predefined responses) can be listed via the API. Document these so you can recreate them as Quick Replies in your new platform. If you have extensive canned message libraries, use the API to pull them all at once rather than copying manually from the Agent Console.

What You Cannot Directly Export

Widget customization settings (colors, styles, CSS overrides), chat routing rules, department configurations, AI Agent flows, and campaign settings cannot be bulk-exported. Screenshot or document these configurations manually before canceling your Comm100 account. Agent shift schedules and queue management rules also need manual documentation.

Tip: Comm100's reporting section in the Control Panel lets you download chat volume reports, agent performance data, and visitor analytics as CSV files. These are useful for historical benchmarking even if you don't import them into your new platform.