Compare Pricing Before Switching
Converge Team
Part of the Chatwoot migration guide
Compare Chatwoot's per-seat pricing against flat-rate alternatives to understand the real cost of switching.
Chatwoot Pricing Breakdown: What You're Really Paying
Chatwoot offers four cloud tiers — Hacker ($0), Startups ($19/agent/mo), Business ($39/agent/mo), and Enterprise ($99/agent/mo) — all billed annually. Each tier gates critical features behind higher plans.
Per-Agent Costs Scale Fast
Chatwoot's per-agent model means your bill grows with every hire. A 5-agent team on the Startups plan pays $95/month. On Business (which adds teams, automation, and SLA policies), that same team pays $195/month. At Enterprise level with SSO and audit logs, it's $495/month. Converge charges $49/month flat for up to 15 agents — no per-seat math required.
Feature Gating Across Tiers
The Startups plan ($19/agent) excludes teams, automation rules, custom attributes, pre-chat forms, and SLA policies. To get automation and team assignments, you need Business at $39/agent. SSO and audit logs require Enterprise at $99/agent. Even WhatsApp campaign broadcasting is locked behind the Business tier.
Captain AI Credits Cost Extra
Each paid plan includes limited AI credits per month: 300 (Startups), 500 (Business), or 800 (Enterprise). These credits cover reply suggestions, conversation summaries, and the AI assistant. Once you exhaust them, additional credits cost $20 per 1,000. High-volume teams can easily exceed the included allotment.
Data Retention Limits
The free Hacker plan deletes all data after 30 days. Startups retains data for 1 year, Business for 2 years, and Enterprise for 3 years. If you need long-term conversation history, you're forced into higher tiers regardless of other feature needs.
Self-Hosted: Free but Not Cost-Free
The self-hosted Community Edition is free with no agent limits, but you need a Linux server with PostgreSQL, Redis, and S3-compatible storage. Minimum hardware: 4GB RAM, 2 CPU cores. Premium features (Captain AI, SLA, custom branding) require $19/agent or $99/agent licenses on top of your infrastructure costs.
Annual Billing Lock-In
Chatwoot's advertised prices ($19, $39, $99 per agent) are annual billing rates. Monthly billing is not prominently offered, meaning you commit to a full year upfront. If your team size fluctuates seasonally — common for e-commerce and agency teams — you're paying for peak headcount year-round. Chatwoot does offer refunds calculated on unused time, but the upfront commitment remains a friction point for budget-conscious teams.
15-Day Trial Limitation
Chatwoot offers a 15-day free trial for cloud plans — just one day longer than Converge's 14-day trial. Neither requires a credit card to start. However, Chatwoot's trial may not include all features of higher tiers, so test specifically the features you need (automation, SLA, teams) before committing to the plan that includes them.
For a detailed feature-by-feature pricing comparison, see our Chatwoot pricing analysis.
Need the full migration guide?
This page covers compare pricing before switching specifically. For the complete step-by-step migration process:
Read the complete Chatwoot migration guide →Ready to try Converge?
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