Multi-Channel
Converge Team
Supporting customers through multiple separate communication channels
Understanding Multi-Channel
Multi-Channel is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, multi-channel plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective multi-channel in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing