Web Chat
Converge Team
Browser-based real-time messaging between website visitors and support agents, typically embedded as a widget
Understanding Web Chat
Web Chat is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, web chat plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective web chat in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing