Omnichannel
Converge Team
Providing seamless customer experience across all communication channels
Understanding Omnichannel
Omnichannel is a key concept in customer support. Understanding this term helps teams communicate effectively and implement best practices.
In modern customer support, omnichannel plays an important role in how businesses interact with customers across channels like WhatsApp, Telegram, and Messenger.
Related Terms
How Converge Helps
Converge provides tools for effective omnichannel in your support operations.
- ✓ Unified inbox for all channels
- ✓ Team collaboration features
- ✓ $49/month flat pricing