LiveAgent Comparisons 2026
Everything you need to know about LiveAgent before comparing it with other customer support and unified inbox platforms.
LiveAgent is a customer support platform known for comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution. Comprehensive customer service platform with help desk, live chat, and call center. It's best suited for traditional customer service teams needing comprehensive help desk functionality with phone support.
Below you'll find a detailed breakdown of LiveAgent's features, pricing, strengths, and weaknesses to help you make an informed comparison with alternative platforms.
LiveAgent at a Glance
Customer Support Platform
4.5/5/5 (1,511 reviews)
Per agent/seat
$49/mo
Yes
Traditional customer service teams needing comprehensive help desk functionality with phone support
LiveAgent Key Features
LiveAgent Pros & Cons
Strengths
- +Extensive feature set with 188+ capabilities
- +Strong call center functionality with unlimited recordings
- +Mature platform with robust reporting and analytics
- +150+ integrations with popular business tools
- +24/7 customer support available
- +Self-hosted option available for enterprise needs
Weaknesses
- −Per-agent pricing can become expensive for larger teams
- −Complex interface may overwhelm users focused on messaging
- −Social media integrations require additional fees on lower tiers
- −Mobile app functionality rated lower than competitors
- −Steeper learning curve due to extensive feature set
- −Overkill for teams primarily focused on messaging platforms
LiveAgent Pricing
| Plan | Price |
|---|---|
| Free | $0/month |
| Small Business | $15/agent/mo |
| Medium Business | $29/agent/mo |
| Large Business | $49/agent/mo |
| Enterprise | $69/agent/mo |
At $49/agent/month, a 5-agent team pays $245/month. Converge offers flat $49/month for up to 15 team members.
LiveAgent vs Converge
See how LiveAgent compares directly to Converge for customer support and unified inbox. Detailed feature-by-feature analysis with pricing breakdown.
Full LiveAgent vs Converge Comparison →LiveAgent vs Other Platforms
Side-by-side comparisons of LiveAgent with 49 other platforms.